Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.72 - $41.30
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
Continuing education allowance
Employee assistance program
Job Description
The University of California, Davis Health is a renowned academic medical center dedicated to providing exceptional healthcare services to the community. UC Davis Health combines advanced clinical care, innovative research, and comprehensive education to improve the health and well-being of patients. The facility encompasses various specialized centers and provides a collaborative and supportive environment for both patients and staff. Situated in California's capital region, UC Davis is known for its commitment to diversity, inclusion, and community engagement, making it a premier destination for employment in the healthcare sector.
The Guest Relations department at UC Davis Health plays a pi... Show More
The Guest Relations department at UC Davis Health plays a pi... Show More
Job Requirements
- Two or more years of customer service experience in retail, restaurant, hotel, healthcare, or similar customer-facing environment
- Excellent interpersonal, verbal, and written communication skills
- Ability to respond to violent, aggressive, or disruptive patients and guests and involve public safety or police as appropriate
- Demonstrated skills to build effective working relationships and collaborate
- Ability to make quick and sound decisions
- Ability to perform tasks efficiently and accurately under pressure
- Working knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Medicare/Medicaid regulations
- Knowledge of data collection, compilation, and analytical techniques
- Ability to comprehend and assess complaints to quickly locate resources for assistance
- Working knowledge of the organization to resolve complex issues
- Proficiency with Windows-based software including Microsoft Word, Excel, and Outlook
- Knowledge of computer systems used in functional area
Job Qualifications
- Bachelor's degree preferred
- Proficiency with health-related computer systems
- Knowledge of medical terminology
- Excellent interpersonal and communication skills
- Ability to build effective working relationships
- Experience with data collection and analytical techniques
- Proficiency in Microsoft Word, Excel, and Outlook
Job Duties
- Serve as a non-clinical resource and liaison for patients and their families
- Provide support, guidance, and assistance for patients and families navigating complex healthcare environments
- Increase patient and guest satisfaction by delivering excellent service
- Issue identification badges at each patient and guest entry point
- Act as a communication liaison to understand and address patients' and guests' needs, desires, and concerns
- Guide patients and visitors about hospital services, amenities, and policies
- Coordinate with discharge teams, patient transport teams, and other hospital units to meet patient and visitor needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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