Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $36.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Job Description
The FAENA Movement is a cultural and artistic collective known for its fusion of authentic hospitality, fine amenities, and a deep appreciation for community and creativity. Rooted in the traditions of the south, this distinguished company has established itself as a vibrant presence in luxury lifestyle and hospitality, spanning notable locations such as Buenos Aires and Miami Beach. Their newest venture, Faena New York, is poised to become a landmark for sophistication, glamour, and cultural innovation nestled at 500 West 18th Street, overlooking the iconic High Line and designed by the acclaimed Bjarke Ingels Group. This premiere destination will redefine... Show More
Job Requirements
- Naturally hospitable and emotionally intelligent communicator
- detail-oriented and highly organized
- calm and solution-driven under pressure
- discreet, professional, and well-presented at all times
- passionate about creating genuine, lasting guest relationships
Job Qualifications
- 1-2 years of luxury hotel or high-end hospitality experience
- strong understanding of guest service standards and etiquette
- excellent written and verbal communication skills
- proficiency in Opera PMS and Microsoft Office Suite
- fluent in English
- additional languages a plus
Job Duties
- Personally welcome guests upon arrival and assist with check-in coordination
- manage pre-arrival communication including amenity setup, itinerary details, and special requests
- act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly
- handle guest complaints or feedback, escalating as appropriate to management
- support VIP recognition efforts and assist with personalized in-room touches or event coordination
- maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams
- track and document guest preferences, incidents, and notes in PMS and CRM systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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