Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Ritz-Carlton Orlando Grande Lakes is a prestigious luxury hotel located at 4012 Central Florida Parkway, Orlando, Florida. As part of the globally recognized Ritz-Carlton brand under Marriott International, this hotel is known for its exceptional service standards, exquisite accommodations, and commitment to creating memorable guest experiences. The Ritz-Carlton brand sets the gold standard in luxury hospitality, ensuring every guest feels welcomed, valued, and cared for in an environment defined by elegance and thoughtful attention to detail. The hotel prides itself on its diverse and inclusive workplace culture, welcoming associates from all backgrounds to contribute their unique talents and perspectives... Show More
Job Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Willingness to stand, sit, or walk for prolonged periods
- Ability to lift or move objects up to 10 pounds
- Commitment to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent GED
- No prior related work experience required
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to maintain professionalism and confidentiality
- Basic physical ability to perform job duties
Job Duties
- Provide directions and information to guests about hotel amenities, services, schedules, and local areas of interest
- Contact appropriate personnel or departments to resolve guest calls, requests, or issues
- Follow up with guests to ensure their requests or issues have been resolved satisfactorily
- Receive, record, and transmit messages accurately and legibly
- Attend to special requests from guests with exceptional needs
- Communicate VIP arrivals to designated staff for personalized attention and amenities
- Adhere to company policies and procedures, maintain professional appearance, and uphold confidentiality
- Stand, sit, or walk for extended periods
- lift or move objects up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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