Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,375.00 - $48,400.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Flexible Schedule
Job Description
Blue Hawaiian is a leading provider of recreational activities and tour services, committed to delivering exceptional experiences to guests visiting beautiful Hawaii. As an industry innovator, Blue Hawaiian focuses on creating unforgettable moments through personalized guest services and high-quality tours that showcase the rich culture and incredible natural landscapes of the islands. The company prides itself on a guest-centric approach that ensures every visitor feels valued and well supported throughout their vacation. With a focus on safety, compliance, and operational excellence, Blue Hawaiian maintains rigorous standards under its Safety Management System and Operational Specifications to guarantee that each guest enjoys... Show More
Job Requirements
- Availability required Sunday – Saturday
- generally, 3 – 5 days per week, with one day being on a Saturday or Sunday
- any desk, any shift (opening, mid, or closing shifts between the hours of 7 am – 6 pm)
- ability to occasionally lift to 25 pounds and to stand for long periods of time
- zero percent travel
- high school diploma or GED
- 1-3 years related experience and/or training
- ability to deliver high-touch customer service in person
- effective sales skills in a commissioned environment
- fluency in English
- proficiency with basic computer skills including Microsoft Office
- ability to work independently and prioritize tasks
Job Qualifications
- High school diploma or general education degree (GED) and one to three years’ related experience and/or training
- or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- extraordinary guest service skills
- expert-level knowledge of the local area and attractions
- knowledge of travel and/or ticket industry and concierge experience preferred
- operational experience preferred
- adaptable and able to support change within the business
- ability to overcome objections and offer alternate solutions
- timeliness and a professional appearance
- excellent written and verbal communication skills (fluent English required, bilingual a plus)
- strong listening skills to be able to identify customer need
- self-motivated with the ability to work independently in a sales driven environment
- proven ability to juggle multiple duties and prioritize
- intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- demonstrated ability to type 30-40 wpm
Job Duties
- Provide each guest with a professional and courteous greeting and extraordinary guest service
- establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
- meet or exceed established sales targets in a commissioned environment
- demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guest’s stay to improve their experience
- take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency
- follow up on issues to ensure that they are resolved
- confirmed ability to sell in person and occasionally, on the phone
- use sales tools to invoke a sense of urgency to get the guest to commit
- closes and books the sale and gets guest to make payment
- provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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