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Guest Relations Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Diversity and inclusion initiatives

Job Description

The Ritz-Carlton Key Biscayne Miami, located at 455 Grand Bay Drive, Miami, Florida, is an esteemed luxury hotel renowned for delivering exceptional guest experiences in the hospitality industry. As part of Marriott International, a global leader in hotel management, The Ritz-Carlton continues its legacy of excellence by offering impeccable service, sophisticated accommodations, and an environment where guests feel valued and cared for. The hotel, situated in a prime location near beautiful beaches and vibrant local attractions, provides guests with a blend of luxury, comfort, and personalized attention, making each stay truly memorable.

The available full-time non-management position at The Rit... Show More

Job Requirements

  • High school diploma or equivalent
  • No prior related work experience required
  • No supervisor experience required
  • No licenses or certifications required
  • Ability to stand and walk for long periods
  • Ability to handle light physical tasks
  • Willingness to adhere to company policies and standards

Job Qualifications

  • High school diploma or equivalent
  • Strong interpersonal and communication skills
  • Ability to work independently and take initiative
  • Commitment to high quality service standards
  • Physically able to engage in extended periods of standing and walking
  • Ability to handle multiple tasks efficiently
  • Familiarity with guest service operations preferred but not required

Job Duties

  • Ensure guest check-in and check-out processes are smooth and efficient
  • Provide a wide range of guest services and fulfill requests promptly
  • Engage with guests to share information about local attractions and events
  • Complete operational tasks and reports accurately
  • Maintain high standards of professional appearance and communication
  • Protect company assets and confidential information
  • Perform physical activities such as standing, walking, and handling objects up to 10 pounds

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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