Guest Relations Agent

Job Overview

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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Professional Development

Job Description

The hiring establishment is a reputable hotel known for its commitment to providing a safe and welcoming environment for all guests, employees, and visitors. This hotel offers a variety of amenities and services designed to ensure a memorable and comfortable stay. As a key player in the hospitality industry, this hotel values professionalism, guest satisfaction, and security above all. The establishment prides itself on maintaining high safety standards and collaborating closely with guests and staff to foster a secure atmosphere throughout the property. The security team at this hotel plays an integral role in upholding these values, providing vigilant oversight... Show More

Job Requirements

  • Previous security experience in a nightclub or entertainment environment preferred
  • Ability to work alone and within a team
  • Working knowledge of common computer programs
  • Proficiency in English language, including written, verbal and reading
  • Ability to effectively communicate with guests, staff, management and law enforcement
  • Strong organization, communication and customer service skills
  • Successfully pass a background check
  • Guard Card training required
  • First aid and/or CPR certification preferred
  • Ability to stand for long periods of time
  • Work in variable weather conditions
  • Ability to lift 25 lbs

Job Qualifications

  • Previous security experience in a nightclub or entertainment environment preferred
  • Working knowledge of common computer programs
  • Proficiency in English language, including written, verbal and reading
  • Ability to effectively communicate with guests, staff, management and law enforcement
  • Strong organization, communication and customer service skills
  • Guard Card training required
  • First aid and/or CPR certification preferred
  • Bilingual a plus

Job Duties

  • Maintain accurate account of complaints, incidents and accidents
  • Thoroughly document all activities on an hourly basis in the daily security log
  • Maintain an accurate record of all noise complaints made by neighbors
  • Respond to all calls for assistance
  • Perform frequent patrols of hotel property to ensure the safety of employees, guests, patrons and their vehicles
  • Communicate all relevant information to Guest Relations Manager and Manager on Duty
  • Monitor video surveillance equipment
  • Maintain lost and found department
  • Enforce safety practices, hotel policies and state liquor laws
  • Work closely with law enforcement when necessary
  • Conduct oneself in a professional manner at all times
  • Be proactive and productive without constant supervision
  • Successfully partner with other departments to provide a seamless guest experience
  • Assist Department Heads with any special requests
  • Facilitate the removal of guests and/or patrons that pose a threat to the safety and security of the staff or others in a nonviolent and appropriate manner
  • Maintain access to all critical phone numbers and information
  • Perform other duties, projects, responsibilities as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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