Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $33,375.00 - $48,400.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
Blue Hawaiian is a renowned company dedicated to providing exceptional tourism and travel experiences, particularly known for its breathtaking aerial tours and personalized guest services. As a leader in the travel and activity sales sector, Blue Hawaiian focuses heavily on customer satisfaction and delivering unique, memorable vacations to its guests. This company operates with a commitment to excellence, ensuring that every guest interaction is professionally handled with warmth and efficiency. Blue Hawaiian upholds rigorous standards in safety and operational practices, which reinforces its reputation for reliability and quality in the travel industry. The company is an equal opportunity employer committed... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One to three years related experience and/or training
- 1-2 years sales or upselling experience in a performance driven environment
- Extraordinary guest service skills
- Expert-level knowledge of local area and attractions
- Ability to occasionally lift to 25 pounds
- Ability to stand for long periods of time
- Availability to work Sunday through Saturday
- Flexible availability including opening, mid, or closing shifts between 7 am and 6 pm
- Self-motivated with ability to work independently
- Excellent written and verbal communication skills
- Intermediate computer skills with Microsoft Office
- Demonstrated typing ability of 30-40 wpm
Job Qualifications
- High school diploma or general education degree (GED) and one to three years' related experience and/or training
- 1-2 years of sales or upselling experience in a performance driven environment
- Extraordinary guest service skills
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and/or ticket industry and concierge experience preferred
- Operational experience preferred
- Adaptable and able to support change within the business
- Ability to overcome objections and offer alternate solutions
- Timeliness and a professional appearance
- Excellent written and verbal communication skills (fluent English required, bilingual a plus)
- Strong listening skills to be able to identify customer need
- Self-motivated with the ability to work independently in a sales driven environment
- Ability to occasionally lift to 25 pounds and to stand for long periods of time
- Proven ability to juggle multiple duties and prioritize
- Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Demonstrated ability to type 30-40 wpm
Job Duties
- Provide each guest with a professional and courteous greeting and extraordinary guest service
- Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
- Meet or exceed established sales targets in a commissioned environment
- Demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guest's stay to improve their experience
- Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency
- Follow up on issues to ensure that they are resolved
- Confirmed ability to sell in person and occasionally on the phone
- Use sales tools to invoke a sense of urgency to get the guest to commit
- closes and books the sale and gets guest to make payment
- Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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