Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,375.00 - $48,400.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
Blue Hawaiian is a renowned company specializing in providing exceptional in-person and face-to-face personalized services that include reservations, guest check-ins, briefings, retail and activity sales, and supporting base operations. The company is recognized for its commitment to delivering extraordinary guest experiences, ensuring every interaction with Blue Hawaiian is memorable and enriching. As a company embedded in the travel and tourism industry, Blue Hawaiian not only offers tours and activities but also prides itself on its operational excellence and superior guest service standards. They operate with a focus on compliance with operational specifications, human resource standards, and safety management, making it... Show More
Job Requirements
- High school diploma or general education degree (GED)
- one to three years related experience and/or training
- proven sales or upselling experience
- knowledge of the local area and attractions
- availability to work 3-5 days per week including weekends
- ability to occasionally lift to 25 pounds and stand for long periods
- excellent communication skills
- self-motivated
- ability to work independently
- intermediate computer skills
- ability to type 30-40 wpm
- timeliness and professional appearance
Job Qualifications
- High school diploma or general education degree (GED) and one to three years related experience and/or training or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- extraordinary guest service skills
- expert-level knowledge of the local area and attractions
- knowledge of travel and/or ticket industry and concierge experience preferred
- operational experience preferred
- adaptable and able to support change within the business
- ability to overcome objections and offer alternate solutions
- timeliness and a professional appearance
- excellent written and verbal communication skills (fluent English required, bilingual a plus)
- strong listening skills to be able to identify customer need
- self-motivated with the ability to work independently in a sales driven environment
- proven ability to juggle multiple duties and prioritize
- intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- demonstrated ability to type 30-40 wpm
Job Duties
- Provide each guest with a professional and courteous greeting and extraordinary guest service
- establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
- meet or exceed established sales targets in a commissioned environment
- demonstrate the ability to generate sales and upsell product by painting the picture and planning out the guests stay to improve their experience
- take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency
- confirmed ability to sell in person and occasionally on the phone
- use sales tools to invoke a sense of urgency to get the guest to commit
- closes and books the sale and gets guest to make payment
- provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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