Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,375.00 - $48,400.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career development opportunities
Job Description
Blue Hawaiian is a renowned tourism and activity company specializing in providing unique, high-quality experiences to visitors in Hawaii. Known for its commitment to extraordinary guest service and operational excellence, Blue Hawaiian offers a range of activities including helicopter tours, excursions, and other memorable experiences that showcase the beauty and culture of the islands. As a leader in the travel and tourism industry, Blue Hawaiian prides itself on creating seamless and personalized vacation experiences that leave lasting impressions on guests. The company operates with a strong emphasis on safety, customer satisfaction, and continuous improvement, supported by a dedicated team passionate... Show More
Job Requirements
- High school diploma or general education degree
- one to three years related experience and/or training or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- extraordinary guest service skills
- expert-level knowledge of the local area and attractions
- knowledge of travel and/or ticket industry and concierge experience preferred
- operational experience preferred
- adaptable and able to support change within the business
- ability to overcome objections and offer alternate solutions
- timeliness and professional appearance
- excellent written and verbal communication skills
- strong listening skills to be able to identify customer need
- self-motivated with ability to work independently in a sales driven environment
- ability to occasionally lift to 25 pounds and to stand for long periods of time
- proven ability to juggle multiple duties and prioritize
- intermediate with Microsoft Office Suite including Word Excel PowerPoint and Outlook
- demonstrated ability to type 30-40 wpm
Job Qualifications
- High school diploma or general education degree (GED) and one to three years related experience and/or training or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- extraordinary guest service skills
- expert-level knowledge of the local area and attractions
- knowledge of travel and/or ticket industry and concierge experience preferred
- operational experience preferred
- adaptable and able to support change within the business
- ability to overcome objections and offer alternate solutions
- timeliness and professional appearance
- excellent written and verbal communication skills
- strong listening skills to be able to identify customer need
- self-motivated with ability to work independently in a sales driven environment
- proven ability to juggle multiple duties and prioritize
- intermediate skills with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook
- demonstrated ability to type 30-40 wpm
Job Duties
- Provide each guest with a professional and courteous greeting and extraordinary guest service
- establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
- meet or exceed established sales targets in a commissioned environment
- demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guest’s stay to improve their experience
- take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency
- confirmed ability to sell in person and occasionally on the phone
- use sales tools to invoke a sense of urgency to get the guest to commit
- closes and books the sale and gets guest to make payment
- provide a thorough detailed recap of the purchase along with properly thanking the guest for their business
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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