Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Training and Development
Employee Discounts
Job Description
Oakwood Homes is a prominent provider in the senior living industry, committed to enhancing the quality of life for its residents through comprehensive and compassionate services. The company operates with a deep understanding of the needs of active adult communities, emphasizing not only safety and comfort but also engagement, wellness, and social connectivity. Oakwood Homes places great importance on delivering exceptional lifestyle experiences and customer service, fostering environments where residents can thrive socially, physically, and emotionally. Rooted in values such as caring, honesty, respect, responsibility, and innovation, Oakwood Homes aims to create vibrant and welcoming community settings that enhance the... Show More
Job Requirements
- High school diploma or equivalent
- One or more years of relevant work experience preferably in similar hospitality focused environments
- Must be adaptable have high ownership and strong work ethic
- Must possess and demonstrate an ability to interact positively with people
- Must be able to perform several duties simultaneously and take the initiative to solve member problems
- Must be able to work flexible hours including evenings weekends and holidays
- CPR First Aid and TIPS certifications required within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- One or more years of relevant work experience preferably in similar hospitality focused environments
- Prefer knowledge of and previous experience with diverse populations
- Basic fiscal management skills that ensure business growth and sustainability
- Must be adaptable have high ownership and strong work ethic
- Commitment to shared accountability teamwork and creative leadership
- Must possess and demonstrate an ability to interact positively with people
- Must be able to perform several duties simultaneously and take the initiative to solve member problems
- Understanding of the nature and purpose of OakwoodLife and the respective roles of volunteers and staff
- Must be able to work flexible hours including evenings weekends and holidays
Job Duties
- Develops positive relationships with members and guests providing a welcoming environment and guidance focusing on the needs of OakwoodLife members
- Open and close facilities based upon shift work times per Standard Operating Procedures
- Assists Lifestyle Director and Concierge with member phone calls emails surveys and other duties in the delivery of lifestyle experience services
- Assists members their guests and prospective members with program activity registration answers inquiries including member concerns and provides information on community programming
- Assist Discovery Cottage guests in support of their stay where applicable
- Circulates throughout the building hourly to ensure safety of users and security of building and surrounding amenities
- May act as manager on duty if assigned
- Training requirements for systems upkeep of information through intranet
- Remains current with certifications and training requirements
- Carry out daily tasks and shift assignments including but not limited to experience desk handles customer requests processing transactions change requests answering phones and providing information to members and community
- Floor attendant provides a great member experience by assisting members with needs and requests customer service member connection equipment knowledge and assistance cleaning sanitizing equipment after member use as may be needed
- Facility assistance assist class instructors with room set up
- Greeter welcomer greet and guide members guests and community visitors at point of contact check in members fob access issue guest passes and highlight daily activities
- Customer service member support provide excellent member experience and support by creating an environment where members and guests are provided care in a safe fun and engaging environment through promoting program and membership enrollment encourage participation and events activities registration
- Cleaning and sanitation ensure routine cleanliness and sanitization of facility to ensure safety of members instilling confidence in those we are serving in accordance with OakwoodLife policies
- Lifestyle programming facilitates lifestyle programming including but not limited to set up event execution and event activity breakdown
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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