Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
room night stays at Four Seasons Worldwide
Employee Meals
dry cleaning and alteration of employee uniforms
Medical Coverage
dental coverage
vision coverage
parking
Septa access
City Fitness membership
Paid Time Off
Paid holidays
401K with company match
Company-paid parental leave
Growth Opportunities with Four Seasons
Job Description
Four Seasons Hotels and Resorts is a global luxury hospitality company renowned for its exceptional service, innovative hotels, and commitment to quality. Established with a vision to redefine luxury travel, Four Seasons has become a symbol of sophistication and comfort worldwide. The company operates a growing portfolio of properties including hotels, resorts, and residential communities in key city destinations and resort locations. With a dedication to offering personalized guest experiences and the finest amenities, Four Seasons continuously focuses on cultivating a welcoming, inclusive, and enriching environment for both guests and employees.
The Four Seasons Hotel Philadelphia stands out ... Show More
The Four Seasons Hotel Philadelphia stands out ... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a customer service or hospitality role
- excellent verbal and written communication skills
- proficiency in Microsoft Office applications
- ability to work flexible hours including weekends and holidays
- strong attention to detail
- ability to manage multiple tasks simultaneously
- commitment to providing exceptional guest experiences
Job Qualifications
- strong communication, organization and leadership skills
- proficient in Microsoft Word and Excel
- experience with Opera is a plus
- ability to multi-task effectively
- strong interpersonal and team player skills
- strong problem-solving skills
Job Duties
- act as the property profile management expert on guest recognition through the use of Golden and Key
- provide ongoing communication to key departments on audit results, upcoming initiatives and training
- work with learning manager, reservations leadership, and FDM to ensure full team training on guest recognition and profile management
- provide ongoing support and training around Golden and guest recognition
- capture sales from incoming reservations calls and coordinate reservation details
- call to confirm and guarantee reservations, clear waitlisted reservations and process deposits
- answer incoming PBX calls efficiently and courteously, routing calls appropriately
- manage Four Seasons chat, responding promptly and assisting guests
- process email reservation requests from outside agencies and colleagues
- answer general reservations email
- support the travel industry team with wholesale and leisure reservations needs
- run daily reports for multiple departments
- contact guests or travel planners to clarify discrepancies in preferences or requests before arrival
- accept and deliver wake up calls, messages and faxes in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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