Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
wellness programs
Job Description
BHC is a reputable hospitality company known for delivering exceptional guest experiences and ensuring high standards of service within their properties. BHC operates in the hotel industry, focusing on luxury and personalized guest services to create memorable stays for every visitor. As a company committed to excellence, BHC values a collaborative work environment where every team member plays a crucial role in maintaining the company’s strong reputation in hospitality. Employment with BHC is based on merit and meets all legal employment standards, promoting diversity and equal opportunity. This position is offered as an in-person role at their hotel locations.
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Job Requirements
- Must be able to lift equipment supplies etc of at least 30 pounds
- Must be able to resolve problems handle conflict and make effective decisions under pressure
- The role may require extended periods of time on your feet especially during peak hotel hours or events
- Good hearing is necessary for effective communication with colleagues guests and stakeholders
- Available to work varied shifts including nights weekends and holidays
Job Qualifications
- Strong customer service skills and guest relationship experience
- Knowledge of front and back of house operations
- Fluent and professional communication both written and verbal
- Works well under pressure multitasking and team player
- Extreme attention to detail in all areas organizational skills and thinks strategically
- Enjoys leading and taking charge in situations
Job Duties
- Maintain accurate detailed guest profiles including preferences special occasions past visits and feedback
- Help identify VIP loyal or returning guests and ensure special recognition or benefits are applied
- Create the strategy and schedule of the Personal Assistants and Guest Recognition team
- Monitor pre-arrival efforts upholding professional conduct standards
- Personally manage and oversee VIP repeat and high-value guests
- Maintain relationships and coordinate with Hotel and Food and Beverage Operations departments
- Manage the strategy and scheduling of the Personal Assistant and Guest Recognition teams
- Anticipate incoming and in-house guest needs and business volumes
- Monitor all digital guest communications
- Maintain the Guest Recognition budget
- Review folios for departing guests
- Assume ownership of all guest issues working with teams to recover and redirect the guest experience
- Lead internal daily meetings and partner with department heads Rooms Housekeeping Food and Beverage Spa Sales to ensure seamless execution of service at every touchpoint
- Lead the delivery of signature guest experiences
- Ensure flawless execution of arrival and departure experiences
- Proactively monitor guest satisfaction and address issues in real time
- Support the Guest Recognition team in anticipating guest needs
- Lead daily briefings or meetings to highlight VIP arrivals and special requirements
- Work at the busiest times including evenings weekends holidays while properly leading the team
- Understand what objectives are important to the hotel and ensure the entire team is focused on exceeding expectations
- Treat guests team members and third-party vendors with courtesy respect and dignity
- Practice preventative safety procedures daily
- Maintain stability dependability and professionalism when faced with changing stressful and challenging situations
- Perform other duties as assigned for the operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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