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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $35.62
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Employee assistance program
Job Description
The Ritz-Carlton San Francisco, located at 600 Stockton St, San Francisco, California, is a prestigious luxury hotel renowned for delivering exceptional hospitality services. As part of Marriott International's distinguished portfolio, The Ritz-Carlton San Francisco upholds a tradition of excellence centered around their unique 'Gold Standards.' These standards are the cornerstone of the Marriott brand's luxury hospitality experience, emphasizing thoughtful, gracious service and a welcoming environment for both guests and employees. The hotel exemplifies world-class accommodations and personalized guest services, appealing to a diverse clientele including business travelers, tourists, and VIP guests. The establishment prides itself not only on its historic... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to work day shifts and weekends
- Ability to communicate professionally using clear language
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects up to 10 pounds
- Willingness to comply with company policies and procedures
- Commitment to confidentiality and professionalism
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience
- Excellent communication and interpersonal skills
- Ability to stand, sit, or walk for extended periods
- Basic knowledge of hospitality and guest services is a plus
- Ability to handle multiple tasks and prioritize effectively
Job Duties
- Supply guests with directions and information regarding property amenities, services, and hours of operation
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Follow all company policies and procedures
Job Qualifications
Experience
No experience required
Job Location
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