Job Overview
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
401(k)
Paid Time Off
Tuition Reimbursement
career advancement
Team Member Travel Program
Job Description
Hilton Grand Vacations is a leading vacation ownership company committed to delivering unforgettable vacation experiences to its Owners and Guests worldwide. Renowned for its dedication to exceptional customer service, innovative vacation solutions, and a culture that values diversity and inclusivity, Hilton Grand Vacations has established itself as a top employer in the hospitality industry. The company believes in creating a positive work environment where team members can grow, develop their careers, and enjoy a rewarding work-life balance. At Hilton Grand Vacations, employees have access to competitive benefits starting from day one, including medical, dental, vision, and retirement plans, along with... Show More
Job Requirements
- High school diploma or equivalent
- Bilingual in both English and Spanish
- 1 year of general office experience
- Ability to type 45 wpm
- 1 year customer service experience
- Intermediate knowledge of ms office applications
- Must be willing to work weekends
Job Qualifications
- High school diploma or equivalent
- Bilingual in both English and Spanish
- 1 year of general office experience
- Ability to type 45 wpm
- 1 year customer service experience
- Intermediate knowledge of MS Office applications
- Must be willing to work weekends
Job Duties
- Create a warm, inviting atmosphere for every guest, whether in person or over the phone
- Keep things running smoothly by coordinating guest check-ins and ensuring accurate updates in our systems
- Partner with Sales, Marketing, and Admin teams to make every guest experience seamless
- Answer calls with confidence, resolve inquiries, and connect guests to the right team member
- Be the go-to resource for guests, guiding them through forms and answering questions with ease
- Greet all guests in a warm and professional manner
- Understand and follow all processes as outlined in the Guest Training Manual SOP
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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