Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.75 - $14.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Bluegreen Vacations is a renowned company dedicated to providing outstanding vacation ownership experiences through a portfolio of distinctive resorts. As a leader in the hospitality and vacation ownership industry, Bluegreen Vacations focuses on delivering exceptional customer service, ensuring that every guest has a memorable and enjoyable experience. The company prides itself on fostering a diverse and inclusive work environment where talent from all backgrounds is valued and nurtured. Bluegreen Vacations adheres to rigorous standards to maintain a drug-free workplace and requires background checks and drug screenings for new hires, reinforcing its commitment to safety and professionalism.
The Guest Reception Repres... Show More
The Guest Reception Repres... Show More
Job Requirements
- High school diploma or equivalent
- Ability to greet guests warmly and professionally
- Effective communication skills both verbal and written
- Willingness to adhere to company policies including drug-free workplace
- Availability to work under general supervision
- Willingness to submit to background check and drug test
- Ability to use computer systems for data entry and reporting
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to follow detailed procedures and guidelines
- Proficiency with basic computer applications
- Ability to multitask and manage time efficiently
- Professional appearance and demeanor
Job Duties
- Greet all guests in a warm and professional manner
- Understand and follow all processes as outlined in the Guest Training Manual SOP
- Maintain a positive working relationship with Sales, Marketing and Admin
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have
- Assist in ensuring all downstream reporting is accurate including Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity
- Log escalation of customer complaints/concerns as outlined by Site Level Management
- Accurately assign guests to a Sales Representative in the order they arrive
- Ensure all information is updated in Concierge from the guest registration within a timely fashion
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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