Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.75 - $14.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
friendly work environment
Job Description
Bluegreen Corporation is a leading company in the vacation ownership industry, specializing in providing exceptional timeshare experiences to guests and customers across the United States. With a strong commitment to quality service and customer satisfaction, Bluegreen has built a reputation as a trusted name in hospitality and vacation ownership. They offer a dynamic and collaborative work environment where employees are encouraged to grow professionally and contribute to the company’s ongoing success. Bluegreen fosters a culture of inclusion, integrity, and innovation, aiming to deliver memorable guest experiences at their various locations.
The role of Guest Reception Representative at Bluegreen ... Show More
The role of Guest Reception Representative at Bluegreen ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or front desk role preferred
- Ability to communicate clearly and professionally
- Proficiency with computer systems and telephone etiquette
- Ability to handle multiple tasks simultaneously
- Strong attention to detail
- Ability to work under general supervision
- Good interpersonal skills
- Reliability and punctuality
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or front desk role preferred
- Strong interpersonal and communication skills
- Proficiency in using telephone systems and computer applications
- Ability to maintain composure in a busy environment
- Basic knowledge of administrative processes and data entry
- Ability to follow established procedures and policies
- Detail-oriented with good organizational skills
- Ability to multitask effectively
Job Duties
- Greet all guests in a warm and professional manner
- Understand and follow all processes as outlined in the Guest Training Manual SOP
- Maintain a positive working relationship with Sales, Marketing and Admin
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have
- Assist in ensuring all downstream reporting is accurate including payroll, premium reconciliation, hotel reconciliation, vendor payables and BI reporting by maintaining a superior level of data integrity
- Log escalation of customer complaints/concerns as outlined by Site Level Management
- Accurately assign guests to a Sales Representative in the order they arrive
- Ensure all information is updated in Concierge from the guest registration within a timely fashion
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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