Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Bluegreen Vacations is a leading timeshare company committed to providing exceptional vacation experiences to its guests. With a strong reputation in the hospitality industry, Bluegreen prides itself on creating memorable and enjoyable stays through its dedicated team and customer-focused approach. The company emphasizes professionalism, customer service excellence, and operational efficiency to uphold its brand promise. Bluegreen offers a dynamic and supportive work environment where employees are encouraged to grow and succeed, contributing to the overall goal of enhancing guest satisfaction and loyalty.
The role of a Guest Reception Representative at Bluegreen Vacations is pivotal in shaping the first impressio... Show More
The role of a Guest Reception Representative at Bluegreen Vacations is pivotal in shaping the first impressio... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills and attention to detail
- Ability to handle multiple tasks simultaneously
- Familiarity with basic office software
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Previous experience in customer service or front desk roles preferred
- Ability to multitask and manage time effectively
- Proficiency with standard office software and databases
- Strong attention to detail and organizational skills
Job Duties
- Greet all guests in a warm and professional manner
- Understand and follow all processes as outlined in the Guest Training Manual SOP
- Maintain a positive working relationship with Sales, Marketing and Admin
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have
- Assist in ensuring all downstream reporting is accurate including Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity
- Log escalation of customer complaints/concerns as outlined by Site Level Management
- Accurately assign guests to a Sales Representative in the order they arrive
- Ensure all information is updated in Concierge from the guest registration within a timely fashion
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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