Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
friendly work environment
Job Description
Bluegreen Vacations Corporation is a reputable company in the hospitality and vacation ownership industry, specializing in providing memorable vacation experiences to customers across various destinations. As a well-established organization, Bluegreen Vacations offers a range of vacation ownership products and services, including timeshares and resort accommodations. The company prides itself on delivering exceptional customer service and maintaining high standards of professionalism in every interaction. Bluegreen Vacations is committed to fostering a diverse and inclusive workforce, recognizing that a broad range of talents and backgrounds contributes to its success and growth. As an equal opportunity employer, the company ensures fair employment practices... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or reception role
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Professional appearance
- Willingness to submit to background check and drug test
- Ability to work under general supervision
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or reception role preferred
- Strong communication and interpersonal skills
- Ability to work well in a team environment
- Proficiency in basic computer applications
- Attention to detail and accuracy
- Professional appearance and demeanor
Job Duties
- Greet all guests in a warm and professional manner
- Understand and follow all processes as outlined in the Guest Training Manual SOP
- Maintain a positive working relationship with Sales, Marketing and Admin
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have
- Assist in ensuring all downstream reporting is accurate including payroll, premium reconciliation, hotel reconciliation, vendor payables and BI reporting by maintaining a superior level of data integrity
- Log escalation of customer complaints/concerns as outlined by Site Level Management
- Accurately assign guests to a Sales Representative in the order they arrive
- Ensure all information is updated in Concierge from the guest registration within a timely fashion
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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