Guest Reception Representative

Surprise, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Work Schedule

Standard Hours

Benefits

401(k) Plan

Dental Insurance

Vision Insurance

Health Insurance

Paid Time Off

Employee Discounts

Job Description

Bluegreen Vacations is a leading vacation ownership company with over 60 resorts located throughout the United States and the Caribbean. Known for its commitment to creating unforgettable experiences for its guests, Bluegreen Vacations stands out in the hospitality industry by valuing the dedication and contributions of its associates. The company emphasizes a culture of teamwork, customer satisfaction, and continuous growth, making it a respected name in vacation ownership and hospitality. Bluegreen Vacations continually invests in its team members by providing comprehensive training and offering a supportive work environment that fosters professional development and career advancement.

As a Guest Reception Repr... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to manage multiple tasks efficiently
Familiarity with computer systems and phone etiquette
Ability to work in a team environment
Flexibility to work various shifts

Job Qualifications

Excel in providing an exceptional customer experience
Enjoy face-to-face interactions with customers and associates
Quickly learn computer systems

Job Duties

Greet guests warmly and professionally, whether in person or over the phone
Ensure that all guests meet the qualifications for their presentation, adhering to Bluegreen Vacations Corporation standards
Follow processes outlined in the Guest Reception Training Manual SOP
Maintain positive working relationships with Sales, Marketing, and Administrative teams
Distribute and collect Guest Registration Forms, assisting guests with any inquiries
Accurately assign guests to Sales Representatives in the order of their arrival
Ensure timely updates of guest information in Concierge
Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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