Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career Development
Disability insurance
Job Description
Montage International is a distinguished hospitality company renowned for its luxury hotels and resorts located in prime destinations worldwide. The company is committed to delivering extraordinary experiences that combine the highest levels of service, comfort, and ambiance to its guests. Montage International operates with a vision to bring passion and magic to every guest interaction, fostering a culture that encourages employees to do what they love and excel in their roles. The company is also dedicated to inclusivity, welcoming applicants with disabilities and providing reasonable accommodations during the hiring process. They emphasize a respectful, diverse, and supportive work environment where... Show More
Job Requirements
- Must be able to lift and carry up to 50lbs
- Walk long distances in all types of terrain
- Stand for extended periods of time
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Must be able to ascend and descend stairs
- Input and retrieve computer data
Job Qualifications
- One year experience in a similar position
- Two years hotel experience, preferably in front of the house and guest relations
- High school graduate, college degree preferred
- Full knowledge of front desk operations
- Working knowledge of computers
- Excellent communication skills, both written and spoken
- Guest relations training
- Property management system experience preferably Opera and/or ResortSuite
- Current CPR and first aid certification
- Ability to understand guest problems and find solutions
- Ability to use good judgment and maintain discretion and diplomacy while performing job duties
- Ability to promote positive relations with guests, staff and vendors
- Ability to remain calm, courteous and helpful
- Ability to think clearly and quickly
- Ability to prioritize, organize and follow-up
- Ability to maintain confidentiality of all guests and inn information
- Ability to work cohesively with all departments
- Ability to communicate verbally by phone, radio, pager, in person and in writing
Job Duties
- Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
- Handling all guest complaints in the absence of all other management if guest wishes to speak to the Manager on Duty
- Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
- Maximizing the financial performance of the hotel by providing the highest possible guest service and product
- Performing management duties in the absence of all other managers
- Troubleshooting guest and employee issues
- Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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