Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Disability insurance
Job Description
Montage International is a distinguished luxury hospitality company known for delivering exceptional experiences in premier destinations. With a commitment to excellence, innovation, and guest satisfaction, Montage International operates a collection of luxury resorts and hotels that offer some of the most welcoming and exclusive environments in the hospitality industry. The brand is synonymous with personalized service, elegant design, and a dedication to creating memorable moments for guests worldwide. At Montage International, the culture values passion, creativity, and dedication, encouraging team members to live their passion and contribute uniquely to the company’s vision. The organization fosters an inclusive workplace, welcoming applicants... Show More
Job Requirements
- High School diploma or equivalent
- minimum one year experience in a related managerial role
- two years experience in a luxury hotel environment
- strong knowledge of front desk, concierge, guest relations, bell and valet operations
- proficiency with property management systems such as Opera or Opera Cloud
- excellent verbal and written communication skills
- ability to handle guest complaints effectively
- strong problem-solving skills
- ability to maintain confidentiality
- physical ability to lift up to 50lbs, stand for extended periods and walk long distances
- ability to work flexible hours including weekends and holidays
- commitment to maintaining a drug-free workplace
Job Qualifications
- One year experience in a similar position
- two years luxury hotel experience, preferably in front of the house and guest relations
- high School graduate, college degree preferred
- full knowledge of front desk operations
- working knowledge of computers
- excellent communication skills, both written and spoken
- guest relations training
- property management system experience preferably Opera and/or Opera Cloud
- ability to understand guest problems and find solutions
- ability to use good judgment and maintain discretion and diplomacy while performing job duties
- ability to promote positive relations with guests, staff and vendors
- ability to remain calm, courteous and helpful
- ability to think clearly and quickly
- ability to prioritize, organize and follow-up
- ability to maintain confidentiality of all guests and resort information
- ability to work cohesively with all departments
- ability to communicate verbally by phone, radio, in person and in writing
Job Duties
- Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
- handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
- directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
- maximizing the financial performance of the hotel by providing the highest possible guest service and product
- performing management duties in the absence of all other managers
- troubleshooting guest and employee issues
- constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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