Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Montage International is a renowned hospitality company known for its distinctive approach to luxury lodging and exceptional guest service. With a portfolio of luxury hotels and resorts across prime locations, the company has built its reputation on creating immersive experiences that combine elegance, comfort, and unparalleled hospitality. Montage International emphasizes a culture that encourages passion, creativity, and excellence among its employees. The company operates with a core value to 'do what you love,' fostering an environment where team members are inspired to bring their unique skills and enthusiasm to work every day. With a strong commitment to diversity and inclusion,... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year experience in a managerial or supervisory role in hospitality
- at least two years experience in hotel front desk or guest relations
- proficient with property management systems such as Opera or ResortSuite
- current CPR and first aid certification
- excellent verbal and written communication skills
- ability to manage guest complaints effectively
- strong problem-solving skills
- ability to work under pressure and remain composed
- physical ability to lift up to 50 pounds and stand or walk for long periods
- ability to maintain confidentiality
- willingness to work flexible hours including nights, weekends and holidays
Job Qualifications
- One year experience in a similar position
- two years hotel experience, preferably in front of the house and guest relations
- high school graduate, college degree preferred
- full knowledge of front desk operations
- working knowledge of computers
- excellent communication skills, both written and spoken
- guest relations training
- property management system experience preferably Opera and/or ResortSuite
- current CPR and first aid certification
- ability to understand guest problems and find solutions
- ability to use good judgment and maintain discretion and diplomacy while performing job duties
- ability to promote positive relations with guests, staff and vendors
- ability to remain calm, courteous and helpful
- ability to think clearly and quickly
- ability to prioritize, organize and follow-up
- ability to maintain confidentiality of all guests and inn information
- ability to work cohesively with all departments
- ability to communicate verbally by phone, radio, pager, in person and in writing
Job Duties
- Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
- handling all guest complaints in the absence of all other management if guest wishes to speak to the manager on duty
- directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
- maximizing the financial performance of the hotel by providing the highest possible guest service and product
- performing management duties in the absence of all other managers
- troubleshooting guest and employee issues
- constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter