Guest Reception

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Standard Hours

Benefits

Commission

Tips

Paid Time Off

Employee Discounts

flexible schedule

seasonal bonuses

Training and Development

Job Description

Raymond Vineyards is a renowned winery located in the heart of Napa Valley, celebrated for its exceptional wines and commitment to providing a premium guest experience. Established with a passion for viticulture and hospitality, Raymond Vineyards offers visitors an immersive journey through wine tastings, tours, and distinctive events set amidst picturesque vineyard landscapes. This esteemed winery combines tradition with innovation to craft world-class wines that embody the essence of their terroir while delivering an inviting atmosphere for wine enthusiasts and novices alike. As a respected name in the wine industry, Raymond Vineyards emphasizes quality, luxury, and personalized service, striving to... Show More

Job Requirements

High school diploma or GED required
1-3 months of related experience or training preferred
valid driver’s license, insurable driving record, and proof of automobile insurance required
ability to speak and understand basic English
basic computer proficiency
ability to add, subtract, multiply, and divide using standard American units
ability to recognize and correct inaccuracies when using calculators or spreadsheets
ability to adapt to minor changes in routine and solve basic problems with moderate supervision
ability to read and interpret memos, instructions, policies, and manuals
ability to write routine reports and correspondence
ability to present information to customers and employees in group or one-on-one settings
moderate physical activity including standing, walking, reaching, and carrying
ability to lift and move objects up to 20 lbs
manual dexterity sufficient for handling items and working with fingers
clear vision and adequate hearing for phone and in-person communication
availability for weekends, periodic evenings, and seasonal overtime required
variable schedule with primarily set hours
no overnight travel typically required

Job Qualifications

High School Diploma or GED
1-3 months of related experience or training preferred or equivalent combination of education and experience
valid driver’s license, insurable driving record, and proof of automobile insurance required
basic computer proficiency
familiarity with Tock reservation system
experience with word processing and spreadsheets
excellent communication skills
ability to present information to customers and employees in group or one-on-one settings
ability to add, subtract, multiply, and divide using standard American units
ability to recognize and correct inaccuracies when using calculators or spreadsheets
ability to adapt to minor changes in routine and solve basic problems with moderate supervision
professionalism and a polished presence
ability to read and interpret memos, instructions, policies, and manuals
ability to write routine reports and correspondence

Job Duties

Actively manage and monitor reservations through Tock before and during service
accurately check in guests while managing real-time updates, timing, and availability
proactively optimize seating, pacing, and table utilization within Tock
seat reservations and walk-in guests with support from the Tasting Room Manager
assign tables to wine educators based on section, timing, and service flow
maintain awareness of tasting room capacity and overall service rhythm
serve as the primary point of contact at the concierge desk during service
answer phone calls on weekends and assist with booking reservations
support guests with reservations at Raymond Vineyards and assist with booking experiences at sister properties when needed
monitor and respond to guest reviews on TripAdvisor, Yelp, and Google
address feedback professionally, promptly, and in alignment with brand voice and service standards
escalate guest concerns to the Tasting Room Manager when follow-up or resolution is required
communicate clearly with the Tasting Room Manager and wine educators regarding reservations, timing, special notes, and guest needs
ensure the team is informed of daily reservations, events, and operational adjustments
ensure reservation policies and service guidelines are followed consistently
maintain a polished, welcoming, and professional presence at all times
comply with all company safety policies, practices, and procedures
participate in safety training and report unsafe conditions or work practices
assist with additional duties as needed to support team operations
maintain timely and accurate record keeping in Paycor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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