Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $37.28
Work Schedule
On-call
Weekend Shifts
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines and Horizon Air
Medical insurance
Dental Insurance
Vision Insurance
401k match program
quarterly bonus plan
Annual bonus plan
Holiday paid time off
Paid Time Off
Job Description
Alaska Airlines is a prominent and leading American airline renowned for delivering exceptional customer service and operational excellence. As a major player in the airline industry, Alaska Airlines has built a strong legacy centered on its commitment to safety, reliability, and guest satisfaction. Serving millions of passengers annually, the company operates an extensive network of routes across the United States and beyond, continuously enhancing its services through innovation and efficient operations. Known for its inclusive and diverse workplace culture, Alaska Airlines embodies core values such as caring, kindness, doing the right thing, and owning safety, which are deeply embedded within... Show More
Job Requirements
- High school diploma or equivalent
- 2 years of communications experience such as journalism, marketing, or public relations
- Experience with drafting, editing, and proofreading
- Excellent communication skills including verbal, written, and listening
- Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
- Ability to organize, prioritize, and multitask effectively
- Ability to work on location in Seattle within Network Operations Control at The Hub building
- Ability and willingness to work shifts, weekends, and holidays
- Ability and willingness to be on-call
- Ability to communicate in English
Job Qualifications
- 2 years of communications experience such as journalism, marketing, or public relations
- Experience with drafting, editing, and proofreading
- Excellent communication including verbal, written, and listening skills
- Strong situational awareness and interpersonal skills
- Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
- Ability to organize, prioritize, and multitask to solve complex administrative challenges
- Ability to navigate diverse challenges while resolving customer concerns
- Ability to work on location in Seattle within Network Operations Control at The Hub building
- Ability and willingness to work shifts, weekends, and holidays as needed
- Ability and willingness to be on-call
- Ability to communicate effectively in English
- High school diploma or equivalent
Job Duties
- Create, edit, proofread, and send timely, consistent, relevant, and clear communications using templates and develop custom messages for different flight situations
- Follow communication guidelines considering customer needs and expectations by drawing from past examples and thinking creatively
- Maintain the company’s image, goodwill, and profitability when creating a communications plan
- Document all actions in a daily log for tracking productivity
- Provide superior internal customer service to Guest Experience team members and help resolve customer issues
- Quickly pivot and reprioritize daily duties when dynamic situations arise
- Foster good relations, team morale, and collaboration by engaging peers and other stakeholders, including stations, catering, baggage, Social Care, Customer Care, and Reservations
- Assist with various Guest Incident Team needs and participate in major brand events as required
- Participate in emergency or incident response teams as part of on-call duties
- Monitor operational tools for issues and irregular operations that may negatively affect guests
- Advocate for the guest experience within the NOC to ensure guest and operational impacts are considered
- Make informed decisions and apply business communications rules to changing situations based on operational needs and impact on guests
- Document and process guest experience, communication, and compensation information for coordination with other departments
- Provide reporting on operational activity, incidents, and trends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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