Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
work outdoors
community engagement
Employee Discounts
Training and Development
Supportive team environment
Job Description
Cleveland Metroparks is a renowned public park system dedicated to preserving and enhancing the natural environment while providing recreational, educational, and cultural opportunities to visitors across its many facilities. Committed to enriching community life, Cleveland Metroparks offers unique experiences in scenic parks, natural reserves, trails, and popular attractions such as the Cleveland Metroparks Zoo. Their mission emphasizes conservation, outdoor enjoyment, and community engagement, making them a vital resource for local residents and tourists alike. The organization values sustainability, high-quality customer service, and maintaining safe, accessible facilities for all visitors. Joining the team at Cleveland Metroparks means becoming part of a... Show More
Job Requirements
- At least one year of customer service experience preferred
- Ability to uphold the high standards of Cleveland Metroparks by actions, appearance and attitude always and in all places
- Ability to develop and maintain effective working relationships with stakeholders including employees and the public
- Ability to speak and write clearly concisely and persuasively using correct grammar spelling and punctuation with the ability to communicate one-on-one or in group settings
- Ability to perform work with a high degree of accuracy and organization
- Ability to work cooperatively with others
- Ability to perform with considerable independence and initiative
Job Qualifications
- At least one year of customer service experience preferred
- Ability to uphold high standards of Cleveland Metroparks through actions, appearance, and attitude
- Ability to develop and maintain effective working relationships with employees and the public
- Ability to speak and write clearly, concisely, and persuasively using correct grammar, spelling, and punctuation
- Ability to communicate effectively one-on-one and in group settings
- Ability to perform work with high degree of accuracy and organization
- Ability to work cooperatively with others
- Ability to perform with considerable independence and initiative
Job Duties
- Operate computer-based ticketing system to record fees from admission and other services
- Provide quality guest service and ensure accurate point of sale transactions
- Organize information for registered groups and individuals picking up tickets
- Provide information to visitors regarding special events or activities and location of animal exhibits
- Accurately verify tickets for correct type, time, and date, ensuring only authorized guests are admitted to the Zoo and designated exhibits
- Engage guests in a friendly and positive manner
- Provide access control for the giraffe feeding, bird feeding, and contact yard areas to ensure a safe and enjoyable guest experience
- Keep direct supervisor promptly informed of key or significant issues or concerns
- Carry out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area
- Respond to hazardous situations and/or potentially unsafe conditions by taking corrective action or notifying supervisory personnel
- Perform related duties as assigned or apparent
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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