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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,400.00 - $53,100.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
Employee assistance program
Job Description
Kampgrounds of America, Inc. (KOA) is the premier network of privately owned campgrounds, recognized as the world’s largest and leading brand in outdoor hospitality. Established in 1962, KOA has cultivated a reputation for connecting individuals and families to the outdoors and encouraging meaningful interactions with nature and each other. With over 500 locations across the United States and Canada, KOA offers a unique blend of both franchised and company-operated parks, making it a substantial player in the recreational camping and hospitality industry. The company’s commitment to family-oriented values, passion for excellence, entrepreneurial spirit, customer-centric approach, and continuous innovation underscores its... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a customer service supervisory role
- Hear and speak the English language fluently
- Strong decision-making ability
- Proficient computer skills
- Ability to work nights, weekends and holidays
- Excellent communication, collaboration, and delegation skills with ability to manage conflict
- Ability to motivate, lead and develop employees
- Strong working knowledge of operational procedures
- Valid driver’s license
Job Qualifications
- High school diploma or equivalent
- Experience in a customer service supervisory role
- Proficient computer skills
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills
- Ability to motivate, lead, and develop employees
- Strong working knowledge of operational procedures
- Valid driver’s license
Job Duties
- Supervise guest services including front desk, store, recreation, night hosts, and guest guide teams
- Communicate and correct departmental deficiencies by collaborating with supervisors and AGM
- Provide excellent customer service to improve guest satisfaction and increase net promoter score
- Ensure all accounting functions follow company cash handling procedures
- Prepare reports related to procedures, efficiency, scheduling, attendance, and other operational matters
- Coordinate with AGM and department heads on updates, issues, and process improvements
- Resolve conflicts effectively using critical thinking and maintain composure in high-pressure situations
- Prioritize tasks based on importance and urgency with thoughtful planning
- Maintain property standards according to the quality assurance manual
- Act as Manager on Duty in the absence of GM and AGM
- Monitor and implement department safety programs complying with local, state, and federal regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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