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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,400.00 - $53,200.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Safe working environment
Job Description
The hiring establishment is a renowned campground that prides itself on providing a high-quality guest experience in a natural and recreational setting. As a well-established facility catering to diverse clientele seeking outdoor leisure and adventure, the campground emphasizes excellent customer service, safety, and operational efficiency to ensure each visitor's stay is memorable and comfortable. The campground offers a range of amenities including guest services, a front desk, a store, recreational activities, and night host services aimed at enhancing the overall guest experience. This facility operates with a commitment to maintaining a safe, welcoming, and engaging environment for both guests and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a customer service supervisory role
- Fluent in English language
- Strong decision-making ability
- Proficient computer skills
- Ability to work nights, weekends and holidays
- Excellent communication, collaboration, and delegation skills
- Ability to manage conflict
- Ability to motivate, lead and develop employees
- Strong working knowledge of operational procedures
- Valid driver’s license
Job Qualifications
- High school diploma or equivalent
- Experience in a customer service supervisory role
- Fluency in English language
- Strong decision-making ability
- Proficient computer skills
- Excellent communication, collaboration, and delegation skills
- Ability to manage conflict effectively
- Ability to motivate, lead and develop employees
- Strong working knowledge of operational procedures
- Valid driver’s license
Job Duties
- Efficient operation of the campground by supervising and supporting guest services including front desk, store, recreation, night hosts, and guest guide teams
- Communicate and correct deficiencies in departments by collaborating with departmental supervisors and AGM
- Provide a high level of customer service while improving guest satisfaction and raising the net promoter score
- Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling
- Prepare reports as required relating to procedures, efficiency, scheduling, attendance
- Coordinate with AGM and department heads to stay up to date with changes, issues, and improvements
- Implement effective conflict resolution and critical thinking skills
- Prioritize tasks based upon importance and urgency with thoughtful decision-making
- Maintain composure and objectivity in high-pressure and fast-paced situations
- Maintain property by following the quality assurance manual
- Function as Manager on Duty in the absence of GM and AGM
- Monitor and implement the department safety program ensuring compliance with local, state, and federal requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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