Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Life insurance
Paid Time Off
Professional Development
Job Description
The City of Cleveland is a vibrant and dynamic municipality committed to enhancing the quality of life for its residents and visitors. Renowned for its rich cultural heritage, progressive governance, and community-focused initiatives, the City of Cleveland actively fosters a welcoming and innovative environment. Located in the heart of Ohio, the city prides itself on a diverse economy, expansive public services, and a dedication to equitable and transparent leadership. As the central governing body, the City works to empower its employees to deliver purposeful work that supports the well-being of the community, with clear and pragmatic objectives guiding all endeavors.... Show More
Job Requirements
- Bachelor’s degree required
- Two years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking
- Six years of full-time management experience required
- Four years of demonstrated leadership experience
- Strong critical thinking and analytical skills
- Excellent written and verbal communication skills
- Valid State of Ohio Driver’s License required
Job Qualifications
- Bachelor’s degree or equivalent combination of education, training, and experience
- Six years of full-time management experience
- Four years of demonstrated leadership experience
- Strong critical thinking and analytical skills
- Excellent written and verbal communication skills
- Valid State of Ohio Driver’s License
- Experience in customer experience, arts or cultural programming, airport operations, or hospitality supervision preferred
- Demonstrated experience working collaboratively with internal and external partners
- Strong leadership skills with experience supervising staff or managing programs
- Creative thinker with an eye for design, storytelling, and guest engagement
- Analytical mindset with ability to interpret data and implement process improvements
- Excellent communication and interpersonal skills
- Experience in an airport, transportation hub, or large public facility preferred
Job Duties
- Oversee daily operations to ensure alignment with departmental objectives and organizational priorities
- Manage and direct staff to maintain efficient workflows and productivity
- Develop, implement, and evaluate operational strategies, procedures, and best practices
- Monitor performance metrics and identify opportunities for process improvement
- Collaborate with leadership and cross-functional teams to support departmental initiatives
- Supervise the Guest Experience Coordinator and oversee arts and culture programming
- Lead projects to improve wayfinding, queuing, signage, and spatial flow
- Gather and analyze guest feedback and operational data to inform service improvements
- Coordinate with airline partners, tenants, federal agencies, and internal departments
- Provide coaching and professional development to staff
- Prepare and present reports and evaluations to internal leadership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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