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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Tuition Reimbursement
Paid Time Off
Job Description
Signature Aviation is the world leader in providing private aviation services, operating an extensive global network of more than 225 private aviation terminals. They are renowned for delivering safe, convenient, and elevated travel experiences to private jet travelers and crew, emphasizing hospitality, professionalism, and impeccable service. As a certified Great Place to Work™, Signature Aviation places a strong focus on employee well-being and professional growth, creating a supportive and inspiring work environment. With nearly 6,000 dedicated team members worldwide, the company is committed not only to outstanding guest service but also to community engagement through volunteerism and support programs for... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Minimum 1 year customer experience-related work preferred
- Valid state driver's license
- Minimum of 18 years of age
- Pass company background checks and drug tests
- Meet airport security badge requirements
- Legal authorization to work in employment jurisdiction
- Ability to exercise good judgment and follow supervisor directives
- Preferred ability to drive standard and automatic transmission vehicles
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver's license
- Minimum 18 years of age
- Ability to pass company background and drug tests, and meet airport security badge requirements
- Legal authorization to work in the jurisdiction of employment
- Good judgment and ability to follow supervisor directives
- Ability to drive standard and automatic transmission vehicles preferred
- Excellent guest service skills with energetic, outgoing personality
- Strong communication skills in English including speaking, writing, and listening
- Ability to read and comprehend safety and operational documents
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Proficient use of telephone, email, radio, and other communication tools
- Strong critical thinking and reasoning ability
- Excellent interpersonal and multitasking skills
- Computer literacy and ability to learn company software and training programs
Job Duties
- Meet and greet guests and crews with a warm and friendly approach
- Collaborate and communicate effectively with team members and external parties to ensure prompt service
- Accurately process guest purchases and fuel transactions according to procedures
- Provide concierge services including hotel, ground transportation, catering, and customs arrangements
- Manage inquiries, resolve requests, handle billing disputes, and address guest concerns efficiently
- Maintain knowledge of company facilities, services, and surrounding areas to inform guests
- Monitor flights, coordinate service requests, and supervise operational flow using real-time system tools
- Maintain and stock guest amenities, ensuring cleanliness of lobby and pilot areas
- Promote and sell company services and products to passengers and crew
- Assist guests and crews with luggage, transportation, and special requests
- Identify individuals according to security protocols
- Enforce safety standards, stop work if unsafe conditions arise, and comply with emergency procedures
- Maintain accurate records of time worked and services performed
- Use contact management systems to update customer preferences for personalized service
- Support Airside Experience team with tasks such as valeting, wing walking, and equipment positioning
- Assist airlines with passenger service functions when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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