Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k) retirement plan
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and development programs
Employee assistance program
Job Description
Signature Aviation is the world’s largest network of private aviation terminals, with over 225 locations globally. Known for delivering safe, convenient, and elevated travel experiences, Signature Aviation has cemented its status as a premier hospitality organization and a certified Great Place to Work™. The company is dedicated to redefining private air travel by providing exceptional service and fostering a supportive, professional environment for its diverse team of nearly 6,000 aviation experts and enthusiasts. They take pride in investing in their team members’ well-being and professional growth through various benefits, programs, and resources. Moreover, Signature Aviation actively engages in community upliftment... Show More
Job Requirements
- High school diploma or GED
- Minimum 18 years of age
- Valid state driver’s license
- At least one year of customer-related work experience preferred
- Must pass company background checks and drug tests
- Must meet airport security badge requirements
- Legal authorization to work in jurisdiction of employment
- Ability to follow supervisor directions
- Preferred ability to drive standard and automatic vehicles
Job Qualifications
- High school diploma or general education degree (GED)
- At least one year of customer experience in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum age of 18 years
- Ability to pass company background checks, drug tests, and meet airport security requirements
- Legal authorization to work in the employment jurisdiction
- Good judgment and ability to follow directions from supervisors
- Preferred ability to drive both standard and automatic transmission vehicles
- Excellent guest service skills with a proactive, energetic personality
- Proficient communication skills in English for verbal and written interactions
- Ability to read and comprehend safety and operational documents
- Basic math skills including arithmetic and percentages
- Proficiency with communication tools such as phone, radio, email, and text messaging
- Strong critical thinking and decision-making abilities
- Excellent interpersonal and collaboration skills
- Ability to multitask effectively with attention to detail
- Computer literacy and capacity to learn company software and training
Job Duties
- Meet and greet guests and crews upon arrival and escort them to designated locations
- Collaborate effectively with team members, guests, and visitors to ensure prompt and professional service
- Accurately process guest purchases and fuel transactions following company procedures
- Arrange concierge services such as hotel reservations, ground transportation, and catering
- Manage guest inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- Maintain working knowledge of facilities, services, website, and surrounding areas to assist guests
- Monitor arriving and departing flights, coordinate services using real-time systems, and prioritize operational flow
- Maintain guest areas, including stocking amenities and ensuring cleanliness
- Promote and sell company services and products to aircraft passengers and crew
- Assist with luggage handling, transportation for guests, and pilot access to weather and operational portals
- Identify all personnel in compliance with security procedures
- Enforce safety protocols by reporting unsafe conditions and adhering to emergency response procedures
- Comply with and enforce all security protocols related to physical, cyber, and data security
- Accurately record time worked and services performed
- Utilize contact management systems to personalize guest experiences
- Support Airside Experience team by assisting with aircraft service tasks such as valeting vehicles and positioning stairs
- Assist airlines with passenger services as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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please contact the employer.