Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, operating more than 225 locations worldwide. Renowned for delivering safe, convenient, and elevated experiences, Signature Aviation is a premier hospitality organization dedicated to redefining private air travel. With a team of nearly 6,000 aviation experts and enthusiasts, the company is committed to excellence, both for its guests and community members. Signature Aviation is also recognized as a certified Great Place to Work, emphasizing the importance of taking care of their employees alongside providing outstanding service. The company prides itself on its vibrant culture, offering a variety of benefits, programs,... Show More
Job Requirements
- High school diploma or general education degree GED
- At least 1 year of customer experience-related work in retail hospitality or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks criminal and motor vehicle drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by Company insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions directives from supervisors management
- Ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- High School Diploma or General Education Degree GED
- At least 1 year of customer experience-related work in retail hospitality or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks criminal and motor vehicle drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by Company insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions directives from supervisors management
- Ability to drive standard and automatic transmission vehicles preferred
- Excellent guest service skills with an energetic outgoing and guest-obsessed personality
- Ability to anticipate and act on guest needs and prioritize guest requests and job responsibilities
- Experience with conflict resolution in a hospitality environment preferred
- Clearly communicate in English in person via telephone radio and in writing
- Ability to read and comprehend safety rules operating instructions and procedure manuals
- Ability to perform simple arithmetic including addition subtraction multiplication division percentages and fractions
- Able to use telephone fax two-way radio email or text messaging for communication
- Ability to use rational thought to analyze evaluate information and make informed decisions in a fast-paced environment
- Ability to get along and work well with others
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Ability to use a computer learn necessary company software and complete training programs in a timely manner
Job Duties
- Meet and greet guests and crews as they arrive at our facility and provide a warm friendly greeting while escorting them to the front entrance aircraft or vehicles
- Effectively collaborate cooperate and work closely with all team members guests and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner including ensuring an efficient and accurate transfer of information between guests the private aviation terminal PAT other Company departments and external parties
- Accurately receive dispatch and completely process guest purchases and fuel transactions in accordance with Company procedures assist with some general accounting work and financial record keeping
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays ground transportation rental cars catering and customs appointments as requested
- Manage guest crew and visitor inquiries resolve requests handle billing disputes and address concerns in an efficient and effective manner
- Maintain a working knowledge of Signature’s facilities services website surrounding areas and other information commonly asked about by guests
- Monitor arriving and departing flights communicate with aircraft coordinate services and assign to the Airside Experience Team use real-time system management to log and schedule requested services change service status and supervise the operation’s flow by appropriately prioritizing services ensure all departing aircraft have all requested amenities such as catering coffee ice and newspaper
- Maintain and stock amenities in guest areas ensure that lobby pilot facing spaces and restrooms are clean and free of debris
- Promote and sell the Company’s services and products to aircraft passengers and crew
- Assist crews and guests with luggage provide transportation from the facility to commercial terminal hotel or other nearby locations as required and fulfill special requests assist pilots with access to weather information portals and computers
- Identify crewmembers passengers visitors and vendors in accordance with all security procedures
- Stop work when an unsafe condition or act is likely to cause harm report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
- Abide by emergency response procedures during critical events
- Understand comply with and enforce all Signature and airport security physical cyber and data protocols
- Create accurate records pertaining to time worked and activities and services performed
- Use the Company contact management system to review capture and update customer preferences to provide a more personalized service experience
- Assist the Airside Experience team to ensure guests receive an exceptional experience including valeting customer vehicles wing walking placing chocks and cones and positioning stairs jetway to aircraft
- Assist airlines with passenger service functions in certain locations as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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