Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program (EAP)
Job Description
Signature Aviation is a leader in private aviation services, operating over 225 locations worldwide and recognised as the largest global network of private aviation terminals. Known for delivering safe, convenient, and elevated experiences to private jet travelers, Signature Aviation prides itself on its high standards of hospitality and operational excellence. The company has earned the distinction of being a certified Great Place to Work, a reflection of its commitment to employee satisfaction, professional growth, and fostering an inclusive work environment. With nearly 6,000 employees globally, Signature Aviation emphasizes not only the excellence of its service but also the well-being and... Show More
Job Requirements
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Ability to drive standard and automatic transmission vehicles is preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Ability to drive standard and automatic transmission vehicles is preferred
- Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
- Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
- Must be able to maintain professionalism and confidentiality
- Experience with conflict resolution in a hospitality environment is preferred
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals
- Ability to perform simple arithmetic including addition, subtraction, multiplication, division, percentages, and fractions
- Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel
- Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment
- Ability to get along and work well with others
- Excellent interpersonal skills for effective collaboration with team members and service to guests
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- High level of concentration is required to ensure accuracy in a busy setting
- Ability to use a computer, learn necessary company software and timely complete Signature’s training programs
Job Duties
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team
- Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris
- Promote and sell the Company’s services and products to aircraft passengers and crew
- Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests
- Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues
- Abide by emergency response procedures during critical events
- Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols
- Create accurate records pertaining to time worked and activities and services performed
- Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience
- Assist the Airside Experience team to ensure our guests receive an exceptional experience including valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft
- Assist airlines with passenger service functions in certain locations as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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