Guest Experience Specialist - SLC - Part-Time - Seasonal
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
Signature Aviation is the world's largest global network of private aviation terminals, operating more than 225 locations worldwide. Renowned as a premier hospitality organization and certified as a Great Place to Work™, Signature Aviation offers safe, convenient, and elevated experiences to private aviation guests and crews. With a dedicated team of nearly 6,000 aviation experts and enthusiasts, the company prides itself on delivering exceptional service and redefining private air travel through superior hospitality and seamless operations. Beyond exceptional guest experiences, the organization is committed to the overall well-being and professional development of its team members, offering a broad range of... Show More
Job Requirements
- High school diploma or GED
- At least 1 year of customer service experience in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum age of 18 years
- Ability to pass criminal and motor vehicle background checks
- Ability to pass drug testing
- Ability to meet airport background check requirements and maintain an airport security badge
- Must be insurable by the company's insurance policies
- Legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgment and follow directives
- Ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum age of 18 years
- Ability to pass company background checks, drug tests, airport security badge requirements, and be insurable under company policies
- Legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgment and follow management directives
- Ability to drive standard and automatic transmission vehicles preferred
- Excellent guest service skills with an energetic and outgoing personality
- Strong communication skills in English, both verbal and written
- Ability to read and comprehend safety rules and procedures
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Proficiency in telephone, radio, email, and text communication
- Critical thinking and reasoning ability to make informed decisions quickly
- Strong interpersonal skills for team collaboration and guest service
- Ability to multitask effectively and maintain attention to detail
- Computer proficiency and the ability to learn company software and complete training programs
Job Duties
- Meet and greet guests and crews as they arrive and escort them to the front entrance, aircraft, or vehicles
- Collaborate closely with team members, guests, and visitors to ensure prompt and professional service
- Accurately process guest purchases and fuel transactions, assist with accounting and financial record keeping
- Provide concierge services including hotel reservations, ground transportation, catering, and customs appointments
- Manage guest inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- Maintain working knowledge of Signature's facilities, services, website, and surrounding areas
- Monitor arriving and departing flights, coordinate services using real-time system management tools, and ensure amenities are provided
- Maintain and stock amenities in guest areas, ensure cleanliness of lobby, pilot areas, and restrooms
- Promote and sell company services and products to passengers and crew
- Assist guests and crews with luggage, transportation, and special requests
- Identify individuals in accordance with security procedures
- Halt work and report unsafe conditions
- Comply with emergency response and security protocols
- Create accurate records of time worked and services performed
- Use company contact management systems to update customer preferences
- Assist Airside Experience team with varied operational tasks
- Support airlines with passenger services as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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