Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.16 - $20.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is a leading global private aviation company operating more than 225 locations across the world, making it the largest network of private aviation terminals internationally. The company is renowned for delivering safe, convenient, and exceptional experiences to private aviation clients and guests. Signature Aviation takes pride in being a certified Great Place to Work, demonstrating its dedication to fostering a positive and supportive workplace for employees. With a team of nearly 6,000 aviation professionals, the company is committed to excellence in service and community engagement. They focus on uplifting the neighborhoods where they operate, empowering future aviation professionals,... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of related customer service experience preferred
- valid state driver’s license
- minimum age of 18 years
- ability to pass criminal and motor vehicle background checks
- ability to pass drug testing
- eligibility to obtain and maintain airport security badge
- insurable under company insurance policies
- legal authorization to work in jurisdiction of employment
- ability to follow supervisors’ directives
- preferred ability to drive manual and automatic transmission vehicles
Job Qualifications
- High school diploma or general education degree (GED)
- at least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- valid state driver’s license
- minimum of 18 years of age
- ability to pass company background checks and drug tests
- eligibility to obtain airport security badge
- legal authorization to work in jurisdiction of employment
- ability to exercise good judgment and follow directions from management
- preferred ability to drive standard and automatic transmission vehicles
- excellent guest service skills with energetic and guest-obsessed personality
- ability to communicate clearly in English verbally and in writing
- basic math skills including arithmetic and percentages
- proficient in using communication tools such as telephone, radio, and email
- strong critical thinking and decision-making abilities
- excellent interpersonal skills for teamwork and guest service
- ability to multitask while maintaining attention to detail
- competency in computer use and willingness to complete company training programs
Job Duties
- Meet and greet guests and crews as they arrive and escort them to designated locations
- collaborate with team members and external parties to ensure prompt and professional service
- process guest purchases and fuel transactions accurately
- provide concierge services including reservations and transportation arrangements
- handle guest, crew, and visitor inquiries, billing disputes, and concerns
- maintain knowledge of facilities, services, and local information
- monitor flight arrivals and departures and coordinate service assignments
- maintain and stock guest amenities and keep guest areas clean
- promote and sell company services and products
- assist with luggage and transportation needs
- identify individuals in accordance with security procedures
- stop work and report unsafe conditions
- follow emergency response procedures
- enforce security protocols
- maintain accurate records of work and services performed
- use contact management system for personalized service
- support Airside Experience team with operational tasks
- assist airlines with passenger services as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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