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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and development programs
Employee assistance program
Job Description
Signature Aviation is a global leader in the private aviation industry, operating over 225 locations worldwide and boasting a dedicated team of nearly 6,000 aviation professionals. As the largest network of private aviation terminals, Signature Aviation specializes in delivering safe, convenient, and elevated travel experiences to its discerning clientele. The company is widely recognized as a premier hospitality organization and is certified as a Great Place to WorkTM, emphasizing its commitment to the well-being and professional growth of its employees. With a vibrant company culture centered around excellence, community engagement, and continuous development, Signature Aviation stands out not only for... Show More
Job Requirements
- High school diploma or GED
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
- Must be legally authorized to work in the employment jurisdiction
- Must be able to exercise good judgment and follow directions from supervisors and management
- Ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
- Must be legally authorized to work in the employment jurisdiction
- Strong hospitality skills with an energetic, outgoing, and guest-focused personality
- Excellent communication skills in English both verbally and in writing
- Ability to perform simple arithmetic operations
- Proficiency in using telephone, fax, radio, email, and text messaging for communication
- Strong critical thinking and interpersonal skills
- Ability to multitask effectively while maintaining high attention to detail
- Competence in using computers and learning company software modules
- Ability to exercise good judgment and follow supervisor directions
- Ability to drive both standard and automatic transmission vehicles preferred
Job Duties
- Meet and greet guests and crews as they arrive at the facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
- Collaborate closely with team members, guests, and visitors to ensure services are promptly and accurately handled in a professional and courteous manner
- Accurately receive, dispatch, and process guest purchases and fuel transactions according to company procedures, including assisting with some general accounting and financial record keeping
- Provide concierge services such as arranging hotel reservations, ground transportation, catering, and customs appointments as requested
- Manage guest, crew, and visitor inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- Maintain a strong working knowledge of Signature's facilities, services, and surrounding areas to answer guest questions effectively
- Monitor arriving and departing flights using real-time system management tools to coordinate services and prioritize operational flow
- Maintain and stock amenities in guest areas, ensuring cleanliness and readiness of lobby, pilot spaces, and restrooms
- Promote and sell company services and products to passengers and crew
- Assist crews and guests with luggage and transportation needs, including providing access to weather information and technical portals
- Identify crewmembers, passengers, visitors, and vendors following all security procedures
- Stop work when unsafe conditions or acts occur and report concerns to management
- Abide by emergency response procedures during critical events
- Enforce all company and airport security protocols including physical, cyber, and data security
- Maintain accurate records of time worked and services performed
- Use company systems to capture and update customer preferences for personalized service
- Assist the Airside Experience team with operational support such as valeting vehicles, wing walking, and positioning aircraft stairs or jetways
- Assist airlines with passenger service functions in designated locations as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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