Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the world's largest global network of private aviation terminals, with over 225 locations worldwide. As a premier hospitality organization, Signature Aviation is dedicated to delivering safe, convenient, and elevated experiences for private air travel. Recognized as a certified Great Place to Work, the company focuses on redefining private aviation by placing high emphasis on excellent service, team well-being, and community engagement. Signature’s team, composed of nearly 6,000 aviation experts and enthusiasts, strives to create a welcoming environment that elevates the entire travel experience for their guests. The company supports its employees through various benefits, including medical, dental,... Show More
Job Requirements
- High school diploma or GED
- At least one year of customer-related experience preferred
- Possess a valid state driver’s license
- Minimum age of 18 years
- Pass background checks, drug tests, and airport security badge requirements
- Authorized to work legally in the jurisdiction
- Able to follow directions and exercise good judgment
- Preferred ability to drive standard and automatic vehicles
Job Qualifications
- High school diploma or general education degree (GED)
- At least one year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks, drug tests, and meet airport security badge requirements
- Legal authorization to work in the jurisdiction
- Ability to exercise good judgment and follow directions
- Preferred ability to drive standard and automatic transmission vehicles
- Excellent guest service skills with energetic and outgoing personality
- Clear communication skills in English for verbal and written purposes
- Ability to read and comprehend safety and procedural documents
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Proficient communication using phone, fax, email, and radio
- Critical thinking and reasoning ability to make informed decisions
- Strong interpersonal skills for teamwork and guest interaction
- Ability to multitask effectively while maintaining attention to detail
- Computer literacy and ability to learn company software
Job Duties
- Meet and greet guests and crews as they arrive and escort them to entrances, aircraft, or vehicles
- Collaborate with team members and departments to ensure timely and professional service
- Process guest purchases and fuel transactions accurately and assist with basic accounting
- Provide concierge services such as arranging reservations for hotels, transportation, catering, and customs
- Manage guest inquiries, resolve requests, billing disputes, and concerns efficiently
- Maintain knowledge of facilities, services, and surrounding areas to assist guests
- Monitor arriving and departing flights and coordinate services using real-time system tools
- Stock and maintain amenities in guest areas and ensure cleanliness
- Promote and sell company services and products to passengers and crew
- Assist with luggage handling, transportation needs, and special requests
- Identify individuals according to security protocols and uphold safety standards
- Report unsafe conditions and adhere to emergency procedures
- Maintain accurate records of time worked and services performed
- Use contact management system to update customer preferences
- Support Airside Experience team with operational tasks like valeting and positioning stairs
- Assist airlines with passenger service functions when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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