Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals with more than 225 locations worldwide. Renowned for delivering safe, convenient, and elevated experiences to private aviation clients, Signature Aviation stands as a premier hospitality organization committed to redefining private air travel. Recognized as a certified Great Place to Work, the company takes immense pride in fostering a supportive and inclusive work environment for its nearly 6,000 team members. Signature Aviation is dedicated not only to providing exceptional services to its guests but also to taking care of its team. This commitment is reflected in an extensive range of... Show More
Job Requirements
- High school diploma or GED
- At least 1 year customer experience-related work preferred
- Valid state driver’s license
- Minimum 18 years of age
- Ability to pass criminal and motor vehicle background checks
- Ability to pass drug tests
- Meet airport security badge requirements
- Be insurable under company insurance policies
- Legally authorized to work in jurisdiction of employment
- Able to exercise good judgment and follow management directions
- Preferred ability to drive standard and automatic vehicles
Job Qualifications
- High School Diploma or GED
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum of 18 years of age
- Ability to pass background checks, drug tests, airport security badge requirements, and be insurable
- Legal authorization to work in the employment jurisdiction
- Ability to exercise good judgment and follow management directions
- Preferred ability to drive standard and automatic vehicles
- Excellent guest service and hospitality skills with an energetic and guest-obsessed personality
- Ability to communicate clearly in English in person, on telephone, radio, and in writing
- Proficient in basic arithmetic including addition, subtraction, multiplication, division, percentages, and fractions
- Skilled in using telecommunication devices such as telephone, fax, radio, email, and text messaging
- Strong critical thinking and reasoning capability to make informed decisions quickly
- Excellent interpersonal and collaboration skills
- Ability to multitask effectively while maintaining attention to detail
- Computer literate with ability to learn company software and complete training programs
Job Duties
- Meet and greet guests and crews as they arrive and escort them to entrances or transportation
- Collaborate closely with team members, guests, and other visitors to ensure prompt, accurate, and courteous service
- Receive, dispatch, and process guest purchases and fuel transactions accurately
- Provide a wide range of concierge services such as hotel reservations, ground transportation, catering, and customs appointments
- Manage inquiries, resolve requests, and handle billing disputes efficiently
- Maintain knowledge of facilities, services, surrounding areas, and guest information
- Monitor and coordinate flight arrivals and departures, scheduling services and supervising operational flow
- Maintain and stock amenities while ensuring cleanliness of guest areas and restrooms
- Promote and sell company services and products to passengers and crew
- Assist with luggage, transportation, special requests, and pilot support including access to weather data
- Enforce security procedures, identify authorized personnel, and uphold safety and emergency protocols
- Create accurate records of time worked and services performed
- Use contact management systems to update customer preferences and enhance personalization
- Support the Airside Experience team with valeting, wing walking, and equipment positioning
- Assist airlines with passenger service functions when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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