Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, operating more than 225 locations worldwide. Renowned for its dedication to providing safe, convenient, and elevated experiences, Signature Aviation serves a diverse clientele of private aviation travelers. As a premier hospitality organization and a certified Great Place to Work, the company is deeply committed to redefining private air travel by emphasizing quality service, professional growth, and team member well-being. The company employs nearly 6,000 aviation experts and enthusiasts who are passionate about delivering excellence to guests and communities. In addition to its world-class hospitality services, Signature Aviation invests heavily... Show More
Job Requirements
- High school diploma or general education degree (GED)
- At least 1 year of relevant customer experience preferred
- Possess a valid state driver's license
- Minimum age of 18 years
- Ability to pass background checks, drug screening, and airport security badge requirements
- Legally authorized to work in the place of employment
- Capable of following directions and exercising good judgment
- Ability to drive both standard and automatic vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver's license
- Minimum of 18 years of age
- Ability to pass company background checks, drug tests, airport security badge requirements, and be insurable
- Legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgment and follow supervisory directions
- Preferred ability to drive standard and automatic transmission vehicles
- Excellent guest service skills with an energetic, outgoing, and guest-focused personality
- Strong conflict resolution skills in a hospitality environment
- Clear English communication skills in person, telephone, radio, and writing
- Ability to comprehend safety and operating manuals
- Basic math skills for arithmetic operations
- Proficient in using communication devices such as telephone, fax, radio, and email
- Critical thinking and reasoning for decision-making in fast-paced environments
- Strong interpersonal and collaboration skills
- Multitasking ability with attention to detail
- Computer proficiency and aptitude to learn company software and training programs
Job Duties
- Meet and greet guests and crews as they arrive and escort them to designated locations
- Collaborate closely with team members, guests, and visitors to ensure prompt and professional service
- Process guest purchases and fuel transactions accurately following company procedures
- Provide concierge services including hotel, ground transportation, catering, and customs arrangements
- Manage inquiries, billing disputes, and guest concerns efficiently
- Maintain knowledge of facilities, services, and local information to assist guests effectively
- Monitor flight arrivals and departures, coordinate with aircraft and Airside Experience Team for service delivery
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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