Guest Experience Specialist - MAF (Part-Time)

Midland, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Tuition Reimbursement

Training and Development

Employee assistance program (EAP)

Job Description

Signature Aviation is a premier hospitality organization with over 225 locations worldwide, making it the largest global network of private aviation terminals. The company is recognized as a certified Great Place to Work and is dedicated to redefining the private air travel experience. Their extensive team of nearly 6,000 aviation experts and enthusiasts is passionate about delivering exceptional service, safety, and convenience to their guests. Signature Aviation values the well-being and professional growth of their team members, offering a variety of benefits, development programs, and resources. The company is also deeply committed to social responsibility, engaging in initiatives that support... Show More

Job Requirements

High school diploma or general education degree
At least one year of customer experience-related work in retail, hospitality, or sales preferred
Valid state driver's license
Minimum age of 18 years
Ability to pass company background checks including criminal and motor vehicle
Ability to pass drug tests
Meet airport background check requirements to receive and maintain an airport security badge
Be insurable by the company's applicable insurance policies
Legal authorization to work in the jurisdiction of employment
Ability to exercise good judgment and follow directions from supervisor or management
Ability to drive standard and automatic transmission vehicles preferred

Job Qualifications

High school diploma or general education degree (GED)
At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
Must possess a valid state driver's license
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Must be able to exercise good judgment and follow directions/directives from supervisor/management
Ability to drive standard and automatic transmission vehicles is preferred
Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals
Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions)
Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel
Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment
Ability to get along and work well with others
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Ability to use a computer, learn necessary company software and timely complete Signature's training programs

Job Duties

Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner
Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested
Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner
Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team
Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: