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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health savings account
Dental Insurance
401(k)
Flexible spending account
Employee assistance program
Disability insurance
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Paid Time Off
Job Description
Signature Aviation is the largest global network of private aviation terminals with more than 225 locations worldwide. As a premier hospitality organization and a certified Great Place to Work, Signature Aviation is committed to redefining private air travel by delivering safe, convenient, and elevated experiences to guests. The company employs nearly 6,000 aviation experts and enthusiasts who dedicate themselves to providing excellence to guests and the community. Signature Aviation values its team members and offers comprehensive benefits, training programs, and resources aimed at supporting employee well-being and professional growth. The company also engages in volunteer initiatives to uplift neighborhoods, empower... Show More
Job Requirements
- High School Diploma or GED
- minimum of 1 year in customer service, retail, hospitality, or sales preferred
- valid state driver’s license
- minimum age of 18 years
- pass background and drug tests
- meet airport security badge requirements
- legal authorization to work
- follow supervisor directives
- ability to drive standard and automatic vehicles preferred
Job Qualifications
- High School Diploma or General Education Degree (GED)
- at least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- must possess a valid state driver’s license
- minimum of 18 years of age
- ability to pass company background checks, drug tests, and airport security requirements
- must be legally authorized to work in the jurisdiction
- ability to exercise good judgment and follow supervisor directives
- preferred ability to drive standard and automatic transmission vehicles
- excellent guest service skills with ability to multitask
- conflict resolution experience in hospitality is preferred
- clear communication skills in English
- ability to read and comprehend safety and procedure documents
- ability to perform simple arithmetic
- proficient in telephone, radio, email, and text communication
- strong critical thinking and reasoning skills
- excellent interpersonal and collaboration skills
- ability to use company software and complete training
Job Duties
- Meet and greet guests and crews as they arrive
- collaborate and cooperate with team members, guests, and other visitors
- accurately receive, dispatch, and process guest purchases and fuel transactions
- provide concierge services including reservations for hotels, transportation, catering, and customs appointments
- manage guest, crew, and visitor inquiries and resolve billing disputes
- maintain knowledge of Signature's facilities, services, and local information
- monitor flights and coordinate services with the Airside Experience Team
- maintain and stock amenities and ensure cleanliness of guest areas
- promote and sell company services and products
- assist crews and guests with luggage and transportation
- identify crewmembers, passengers, visitors, and vendors according to security procedures
- report unsafe conditions and abide by emergency response procedures
- comply with and enforce security protocols
- create accurate records of time worked and services performed
- use company contact management system to update customer preferences
- assist the Airside Experience team with various flight-related services
- assist airlines with passenger service functions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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