Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, with over 225 locations worldwide. As a premier hospitality organization dedicated to redefining private air travel, Signature Aviation commits itself to delivering safe, convenient, and elevated experiences for guests and crew members in the private aviation industry. With nearly 6,000 team members globally, the company prides itself on a culture of excellence, team care, and social responsibility, including community engagement, support for veterans, and developing the next generation of aviation professionals. Recognized as a certified Great Place to Work, Signature Aviation strives to provide its employees with competitive benefits,... Show More
Job Requirements
- High School Diploma or GED
- Minimum of 1 year customer experience-related work preferred
- Valid state driver’s license
- Minimum age of 18 years
- Ability to pass background checks and drug tests
- Meet airport security badge criteria
- Legal authorization to work
- Ability to follow supervisor directives
- Preferred ability to drive different transmission vehicles
Job Qualifications
- High School Diploma or GED
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks and drug tests
- Meet airport security badge requirements
- Legal authorization to work in the jurisdiction
- Ability to exercise good judgment and follow directions
- Preferred ability to drive standard and automatic transmission vehicles
- Excellent guest service skills with an energetic and outgoing personality
- Ability to anticipate and act on guest needs and prioritize requests
- Experience with conflict resolution preferred
- Clear communication skills in English verbally and in writing
- Ability to read and comprehend safety rules and procedure manuals
- Basic math skills
- Competence in using telephone, radio, email, and text messaging
- Strong critical thinking and reasoning ability
- Excellent interpersonal and collaboration skills
- Ability to multitask with attention to detail
- Computer literacy and ability to learn company software
Job Duties
- Meet and greet guests and crews as they arrive and escort them to the front entrance, aircraft, or vehicles
- Collaborate and cooperate with team members, guests, and visitors to ensure services are promptly handled
- Accurately receive, dispatch, and process guest purchases and fuel transactions
- Provide concierge services including hotel reservations, ground transportation, catering, and customs appointments
- Manage inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- Maintain working knowledge of facilities, services, and local information
- Monitor arriving and departing flights and coordinate services using real-time system management
- Maintain and stock amenities in guest areas and ensure cleanliness
- Promote and sell company services and products to passengers and crew
- Assist crews and guests with luggage, transportation, and special requests
- Identify crewmembers, passengers, visitors, and vendors according to security procedures
- Report and respond to unsafe conditions, abiding by emergency response protocols
- Comply with and enforce all security protocols
- Create accurate records of time worked and services performed
- Use contact management system to update customer preferences for personalized service
- Assist Airside Experience team with operational tasks
- Support airlines with passenger service functions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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