Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals with over 225 locations worldwide, dedicated to delivering safe, convenient, and elevated experiences in private air travel. As a premier hospitality organization recognized as a certified Great Place to Work, Signature Aviation prides itself on a culture committed to excellence, teamwork, and community engagement. The company is driven by its nearly 6,000 team members, aviation experts, and enthusiasts who strive to redefine private aviation travel by providing exceptional service to their guests and communities. The organization supports its team members through an extensive program of benefits, resources, and opportunities... Show More
Job Requirements
- High school diploma or General Education Degree (GED)
- at least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- must possess a valid state driver's license
- minimum of 18 years of age
- ability to pass company background checks, drug tests, airport security requirements, and be insurable
- must be legally authorized to work in the jurisdiction of employment
- must be able to exercise good judgment and follow supervisor directions
- ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- High school diploma or General Education Degree (GED)
- at least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- valid state driver's license
- minimum of 18 years of age
- ability to pass background checks, drug tests, airport security badge requirements, and insurance eligibility
- legal authorization to work in the jurisdiction of employment
- good judgment and ability to follow directions from management
- ability to drive standard and automatic transmission vehicles preferred
- excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
- ability to anticipate and act on guest needs and prioritize requests
- professionalism and confidentiality
- experience in conflict resolution preferred
- clear communication in English in person, phone, radio, and writing
- ability to read and comprehend safety and procedural documents
- ability to perform simple arithmetic
- proficient use of telephone, fax, radio, email, and text messaging
- critical thinking and reasoning abilities
- strong interpersonal skills for collaboration and service
- multitasking and attention to detail
- computer proficiency and ability to learn company software
- timely completion of training programs
Job Duties
- Meet and greet guests and crews as they arrive, provide a warm, friendly greeting while escorting them to entrances or vehicles
- collaborate and cooperate with team members, guests, and visitors to ensure prompt, professional service and accurate information transfer
- accurately receive, dispatch, and process guest purchases and fuel transactions
- provide concierge services including arranging reservations for hotels, transportation, catering, and customs appointments
- manage inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- maintain knowledge of facilities, services, website, and surrounding areas
- monitor flights and communicate with aircraft to coordinate services and manage operations flow
- maintain and stock amenities in guest areas and ensure cleanliness
- promote and sell company services and products
- assist crews and guests with luggage and transportation
- identify individuals in accordance with security procedures
- stop work if unsafe conditions or acts occur and report concerns
- abide by emergency response procedures
- comply with and enforce security protocols
- create accurate activity and time records
- use contact management system to personalize guest experience
- assist Airside Experience team with services such as valeting vehicles and positioning equipment
- assist airlines with passenger service functions as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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