Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k) retirement plan
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and development programs
Employee assistance program
employee perks
Job Description
Signature Aviation is a renowned global leader in private aviation services, with more than 225 locations worldwide, making it the largest network of private aviation terminals. Established as a premier hospitality organization, Signature Aviation is deeply committed to redefining the private air travel experience by delivering safe, convenient, and elevated services. Recognized as a certified Great Place to Work, the company prides itself on fostering a supportive work environment that emphasizes both employee well-being and professional development. With a dedicated team of nearly 6,000 aviation experts and enthusiasts, Signature Aviation continuously upholds a standard of excellence and exceptional guest service... Show More
Job Requirements
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver's license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle
- Ability to pass drug tests
- Ability to meet airport background check requirements for security badge
- Insurability under company’s insurance policies
- Legal authorization to work in the jurisdiction of employment
- Ability to exercise good judgment and follow supervisor or management directives
- Ability to drive standard and automatic vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver's license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
- Legal authorization to work in the jurisdiction of employment
- Ability to exercise good judgment and follow directions from supervisor or management
- Preferred ability to drive standard and automatic transmission vehicles
- Excellent guest service skills with energetic and outgoing personality
- Ability to communicate clearly in English in person, phone, radio, and writing
- Ability to read and comprehend safety rules, operating instructions, and manuals
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Effective communication using phone, fax, radio, email, and text
- Critical thinking and reasoning ability to make informed decisions in fast-paced environments
- Strong interpersonal skills for teamwork and guest service
- Ability to multitask while maintaining attention to detail
- Proficiency with computers and company software
- Commitment to completing company training programs
Job Duties
- Meet and greet guests and crews as they arrive at the facility and provide warm, friendly greetings while escorting them to the entrance, aircraft, or vehicles
- Collaborate and cooperate with team members, guests, and visitors to promptly and correctly handle services
- Receive, dispatch, and process guest purchases and fuel transactions accurately per company procedures
- Provide concierge services including reservations for hotels, transportation, catering, and customs appointments
- Manage guest, crew, and visitor inquiries, resolve requests, and handle billing disputes efficiently
- Monitor arriving and departing flights and coordinate services with the Airside Experience Team using real-time system management
- Maintain and stock amenities in guest areas and ensure cleanliness of lobby, pilot spaces, and restrooms
- Promote and sell company services and products to passengers and crew
- Assist crews and guests with luggage and transportation needs, and fulfill special requests
- Identify crewmembers, passengers, visitors, and vendors in compliance with security protocols
- Stop work when unsafe conditions or acts arise and report to management
- Abide by emergency response procedures during critical events
- Enforce all company and airport security protocols
- Create accurate records of time worked, activities, and services performed
- Use contact management systems to update customer preferences
- Assist Airside Experience team with valeting, wing walking, and positioning equipment
- Assist airlines with passenger service functions as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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please contact the employer.