Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program (EAP)
perks
Job Description
Signature Aviation is a premier global hospitality organization specializing in private aviation services. With more than 225 locations worldwide, it operates the largest network of private aviation terminals, delivering safe, convenient, and elevated experiences to its guests. A certified Great Place to Work, Signature Aviation is dedicated to redefining private air travel by combining expert service with an environment that prioritizes team member well-being and professional growth. The company’s nearly 6,000-strong team of aviation professionals and enthusiasts are committed to excellence in every aspect of their work, ensuring that each guest interaction embodies the highest standards of care and professionalism.... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of customer experience in retail, hospitality, or sales preferred
- Valid state driver’s license
- At least 18 years old
- Pass company background checks and drug tests
- Meet airport background check requirements to obtain security badge
- Be insurable by Company’s insurance policies
- Legally authorized to work
- Ability to follow supervisor directives
- Ability to drive standard and automatic vehicles preferred
Job Qualifications
- High School Diploma or General Education Degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks, drug tests, airport security badge requirements, and insurance policies
- Legally authorized to work in jurisdiction of employment
- Ability to exercise good judgment and follow directions from supervisors
- Preferred ability to drive standard and automatic transmission vehicles
- Excellent guest service and hospitality skills
- Strong communication skills in English
- Ability to perform simple arithmetic
- Proficient with telephone, fax, radio, email, and text communication
- Strong critical thinking and reasoning abilities
- Excellent interpersonal and multitasking skills
- Computer literacy and ability to complete Company training programs
Job Duties
- Meet and greet guests and crews and escort them to entrances or vehicles
- Collaborate and cooperate with team members and guests to ensure prompt and correct service
- Receive, dispatch, and process guest purchases and fuel transactions
- Provide concierge services including reservations for hotels, transportation, catering, and customs appointments
- Manage inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- Maintain knowledge of Signature's facilities, services, website, and local area information
- Monitor flights, coordinate services with Airside Experience Team and prioritize services using real-time management systems
- Maintain and stock guest amenities and ensure cleanliness of lobby and restrooms
- Promote and sell Company’s services and products to passengers and crew
- Assist guests and crews with luggage and transportation to other locations and fulfill special requests
- Identify individuals in accordance with security procedures
- Stop work to report and address unsafe conditions
- Comply with emergency response and security protocols
- Create accurate records of time worked and services performed
- Use contact management systems to update customer preferences
- Assist Airside Experience team with ground services
- Support airlines with passenger service functions as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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