Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.82
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Signature Aviation is the largest global network of private aviation terminals, boasting over 225 locations worldwide. This premier hospitality organization is renowned for delivering safe, convenient, and elevated experiences to private aviation guests. Recognized as a certified Great Place to Work, Signature Aviation is deeply committed to redefining private air travel through exceptional service and innovative solutions. With nearly 6,000 team members — aviation experts and enthusiasts alike — Signature prioritizes delivering excellence to its guests and supporting communities where it operates. The company fosters a culture of care for its employees by providing a wide range of benefits, programs,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year customer experience in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum age of 18 years
- Pass company background checks including criminal and motor vehicle
- Pass drug tests
- Meet airport background check requirements for security badge
- Be insurable under company insurance policies
- Legal authorization to work
- Ability to follow directions from management
- Ability to drive standard and automatic vehicles preferred.
Job Qualifications
- High school diploma or general education degree
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, meet airport security badge requirements, and be insurable by company insurance policies
- Legal authorization to work in the jurisdiction of employment
- Ability to exercise good judgment and follow directions from supervisors
- Ability to drive standard and automatic transmission vehicles preferred
- Excellent guest service skills with energetic, outgoing personality
- Ability to communicate clearly in English in person, via phone, radio, and writing
- Ability to read and comprehend safety rules, instructions, and manuals
- Ability to perform simple arithmetic
- Proficient communication skills including telephone, fax, email, and two-way radio
- Critical thinking and reasoning abilities
- Strong interpersonal skills
- Ability to multitask with attention to detail in fast-paced environments
- Computer proficiency and ability to learn company software.
Job Duties
- Meet and greet guests and crews upon arrival providing a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
- Collaborate effectively with all team members, guests, and visitors ensuring services are promptly and correctly handled in a professional and courteous manner
- Receive, dispatch, and process guest purchases and fuel transactions accurately according to company procedures
- Provide wide array of concierge services including arranging reservations for hotels, ground transportation, catering, and customs appointments
- Manage guest, crew, and visitor inquiries resolving requests, handling billing disputes, and addressing concerns efficiently
- Maintain working knowledge of facilities, services, website, surrounding areas, and common guest inquiries
- Monitor flight arrivals and departures coordinating services and assigning tasks to the Airside Experience Team using real-time system management
- Maintain and stock amenities in guest areas ensuring cleanliness of lobby, pilot spaces, and restrooms
- Promote and sell company services and products to passengers and crew
- Assist with luggage handling, provide guest transportation, and fulfill special requests
- Identify crewmembers, passengers, visitors, and vendors in accordance with security procedures
- Stop work when safety risks are identified and report to management
- Abide by emergency response procedures during critical events
- Enforce all security protocols including physical, cyber, and data security
- Create accurate records of time worked and services performed
- Use contact management systems to update customer preferences
- Assist Airside Experience team with services such as valeting vehicles, wing walking, placing chocks and cones, and positioning stairs or jetways
- Assist airlines with passenger service functions as needed.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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