Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and development programs
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, boasting over 225 locations worldwide. Renowned for delivering safe, convenient, and elevated experiences, Signature Aviation is a premier hospitality organization dedicated to redefining private air travel. The company prides itself on its nearly 6,000-strong team of passionate aviation experts and enthusiasts who focus on providing excellence to guests and communities alike. Signature Aviation is recognized as a certified Great Place to Work, emphasizing the importance of taking care of their team members through a variety of benefits, programs, and resources aimed at supporting overall well-being and professional growth. Additionally,... Show More
Job Requirements
- high school diploma or GED
- minimum 1 year customer-related experience preferred
- valid state driver’s license
- minimum age 18
- pass company background checks including criminal and motor vehicle
- pass drug tests
- meet airport background check requirements for security badge
- insurable by company insurance policies
- legally authorized to work in jurisdiction of employment
- ability to exercise good judgment and follow directions
- ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- high school diploma or general education degree (GED)
- at least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- valid state driver’s license
- minimum of 18 years of age
- legally authorized to work in the jurisdiction of employment
- ability to exercise good judgment and follow directions from supervisor or management
- ability to drive standard and automatic transmission vehicles is preferred
- excellent guest service skills with an energetic, outgoing, and guest-focused personality
- clear communication skills in English
- ability to read and comprehend safety rules, operating instructions, and procedure manuals
- ability to perform simple arithmetic
- ability to use telephone, fax, two-way radio, email, or text messaging for communication
- critical thinking and decision-making skills
- strong interpersonal skills
- ability to multitask and maintain attention to detail
- computer literacy and ability to learn company software and complete training programs
Job Duties
- meet and greet guests and crews as they arrive and escort them to front entrance, aircraft, or vehicles
- collaborate and communicate effectively with team members, guests, and other visitors to ensure prompt and professional service
- accurately receive, dispatch, and process guest purchases and fuel transactions
- provide concierge services including reservations for hotels, ground transportation, catering, and customs appointments
- manage guest, crew, and visitor inquiries, resolve requests and billing disputes efficiently
- maintain knowledge of Signature’s facilities, services, and surrounding areas
- monitor flights and coordinate services with aircraft and Airside Experience Team
- maintain and stock guest amenities and ensure cleanliness of lobby and restrooms
- promote and sell Company’s services and products to passengers and crew
- assist with luggage, transportation, and special requests
- identify crewmembers and visitors following security procedures
- stop work when unsafe conditions arise and report concerns
- comply with emergency response and security protocols
- keep accurate records of time worked and services performed
- use contact management system to personalize guest service
- assist Airside Experience team with aircraft-related services
- assist airlines with passenger service functions when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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