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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.00 - $22.80
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals with over 225 locations worldwide. As a leading hospitality organization committed to redefining private air travel, Signature Aviation prides itself on delivering safe, convenient, and elevated experiences to its guests. Renowned for its professional team of nearly 6,000 aviation experts and enthusiasts, the company is celebrated not only for its excellence in service but also for creating a workplace recognized as a certified Great Place to Work. Signature Aviation’s culture centers on taking care of its team members, offering a comprehensive range of benefits, programs, and resources aimed at... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of customer service experience preferred
- Valid state driver’s license
- Minimum 18 years old
- Ability to pass background and drug tests
- Airport security badge eligibility
- Legal authorization to work
- Ability to follow instructions
- Preferred vehicle driving skills
Job Qualifications
- High School Diploma or GED
- At least 1 year of customer experience in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks, drug tests, and airport security badge requirements
- Legal authorization to work in the jurisdiction of employment
- Ability to follow directives from management
- Preferred ability to drive standard and automatic vehicles
- Excellent guest service skills with an energetic, outgoing personality
- Strong communication skills in English, both verbal and written
- Ability to perform simple arithmetic
- Proficiency in using communication devices and computer software
- Strong critical thinking and reasoning abilities
- Excellent interpersonal skills and ability to multitask in a fast-paced environment
- Commitment to professionalism and confidentiality
Job Duties
- Meet and greet guests and crews with a warm, friendly greeting while escorting them to their destination
- Collaborate closely with team members, guests, and visitors to ensure prompt and professional service
- Process guest purchases and fuel transactions accurately following company procedures
- Provide concierge services including arranging reservations for hotels, transportation, catering, and customs appointments
- Manage inquiries, requests, billing disputes, and concerns efficiently
- Maintain knowledge of Signature’s facilities, services, website, and surrounding areas
- Monitor flight arrivals and departures, coordinate services, and supervise the operation’s flow
- Stock and maintain guest amenities and ensure clean guest and pilot areas
- Promote and sell the company's services and products
- Assist guests and crews with luggage and transportation needs
- Identify individuals according to security procedures
- Enforce safety protocols and emergency response procedures
- Keep accurate records of time worked and services provided
- Use company contact management systems to personalize service
- Assist Airside Experience team with aircraft services
- Support airlines with passenger functions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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