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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Tuition Reimbursement
Paid Time Off
Job Description
Signature Aviation is the world's largest global network of private aviation terminals, boasting more than 225 locations worldwide. As a premier hospitality organization, Signature Aviation is deeply committed to redefining private air travel by delivering safe, convenient, and elevated experiences to the clients and guests it serves. With a dedicated team of nearly 6,000 aviation experts and enthusiasts, the company prioritizes excellence in service and places strong emphasis on taking care of its employees. Recognized as a certified Great Place to Work, Signature Aviation offers a supportive and inclusive workplace culture enriched with various benefits, programs, and resources aimed at... Show More
Job Requirements
- High school diploma or general education degree
- At least 1 year of customer experience in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions from supervisor or management
- Ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- High school diploma or GED
- At least 1 year of customer experience in retail, hospitality, or sales preferred
- Valid state driver's license
- Minimum age of 18 years
- Ability to pass background checks, drug tests, and meet airport security badge requirements
- Legal authorization to work in the employment jurisdiction
- Ability to exercise good judgment and follow management directions
- Preferred ability to drive standard and automatic transmission vehicles
- Excellent guest service skills with energetic and outgoing personality
- Strong communication skills in English, both verbal and written
- Ability to perform simple arithmetic
- Proficient in using telephone, fax, radio, email, and text messaging
- Strong critical thinking and reasoning abilities
- Excellent interpersonal and multitasking skills
- Computer proficiency with ability to learn company software and training programs
Job Duties
- Meet and greet guests and crews upon arrival and escort them to designated areas
- Collaborate closely with team members, guests, and external parties to ensure prompt and professional service
- Process guest purchases and fuel transactions accurately and assist with general accounting tasks
- Arrange concierge services such as hotel reservations, ground transportation, catering, and customs appointments
- Manage inquiries, resolve requests, handle billing disputes, and address guest concerns efficiently
- Maintain up-to-date knowledge of company facilities, services, and nearby areas
- Monitor flight activities, coordinate services via real-time systems, and prioritize requests
- Maintain cleanliness and stock amenities in guest areas and restrooms
- Promote and sell company services and products to passengers and crew
- Assist with luggage handling, guest transportation, and special requests
- Identify individuals according to security procedures and uphold airport security protocols
- Stop unsafe work conditions and report incidents appropriately
- Abide by emergency response procedures during critical events
- Create accurate records of work activities and time
- Use contact management systems to update customer preferences
- Support the Airside Experience team with tasks such as valeting vehicles and positioning equipment
- Assist airlines with passenger services when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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