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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health savings account
Dental Insurance
401(k)
Flexible spending account
Employee assistance program
Disability insurance
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Paid Time Off
Job Description
Signature Aviation is a leading global provider of private aviation terminal services, renowned for its commitment to delivering exceptional hospitality experiences to its guests. With over 225 locations worldwide and a workforce of nearly 6,000 aviation experts and enthusiasts, Signature Aviation proudly stands as the largest network of private aviation terminals. The company is dedicated to redefining private air travel by combining safety, convenience, and elevated service standards, making each guest’s visit memorable and seamless. Recognized as a certified Great Place to Work™, Signature Aviation not only focuses on providing top-tier customer service but also prioritizes the well-being, professional growth,... Show More
Job Requirements
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Ability to drive standard and automatic transmission vehicles is preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Ability to drive standard and automatic transmission vehicles is preferred
- Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
- Ability to clearly communicate in English in person, via telephone, radio communicators, and in writing
- Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals
- Ability to perform simple arithmetic including addition, subtraction, multiplication, division, percentages, and fractions
- Proficient in using telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel
- Ability to analyze and evaluate information, and make informed decisions in a fast-paced environment
- Strong interpersonal skills for effective collaboration and guest service
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in computer use and able to learn necessary company software and timely complete training programs
Job Duties
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team
- Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation’s flow by appropriately prioritizing services
- Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper
- Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris
- Promote and sell the Company’s services and products to aircraft passengers and crew
- Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests
- Assist pilots with access to weather information, portals, and computers
- Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues
- Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
- Abide by emergency response procedures during critical events
- Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols
- Create accurate records pertaining to time worked and activities and services performed
- Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience
- Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft
- Assist airlines with passenger service functions in certain locations as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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