Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and development programs
Employee assistance program (EAP)
Job Description
Signature Aviation is the world's largest network of private aviation terminals, with more than 225 locations worldwide. This prestigious company is dedicated to delivering safe, convenient, and elevated experiences for private aviation travelers. Signature Aviation prides itself on being a premier hospitality organization and a certified Great Place to Work, emphasizing a culture of excellence and care not only for its guests but also its nearly 6,000-strong team of aviation experts and enthusiasts. The company is deeply committed to redefining private air travel by providing superior service and fostering a welcoming, inclusive working environment. Signature Aviation supports its employees with... Show More
Job Requirements
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle
- Ability to pass drug tests
- Meet airport background check requirements for security badge
- Be insurable by company insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgment and follow directions from supervisors
- Ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle
- Ability to pass drug tests and meet airport security badge requirements
- Must be legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgment and follow management directions
- Preferred ability to drive standard and automatic vehicles
- Excellent guest service skills with energetic, outgoing personality
- Ability to communicate clearly in English in person, telephone, and written formats
- Ability to read and understand safety rules and operating instructions
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Comfortable using telephone, fax, two-way radio, email, and text messaging
- Strong critical thinking and reasoning ability to make informed decisions
- Excellent interpersonal skills for effective collaboration and guest service
- Able to multitask effectively in a fast-paced environment with attention to detail
- Proficient computer skills with ability to learn company software and complete training programs
Job Duties
- Meet and greet guests and crews as they arrive and provide warm, friendly greetings
- Escort guests to front entrance, aircraft, or vehicles
- Collaborate and communicate effectively with team members, guests, and visitors
- Receive, dispatch, and process guest purchases and fuel transactions accurately
- Arrange concierge services including hotel, transportation, catering, and customs appointments
- Manage inquiries, resolve requests, and handle billing disputes efficiently
- Maintain knowledge of facilities, services, and local information
- Monitor flights and coordinate services using real-time system management
- Maintain and stock amenities, and ensure cleanliness in guest areas
- Promote and sell company services and products
- Assist guests and crew with luggage, transportation, and special requests
- Enforce security protocols and identify personnel according to procedures
- Respond to unsafe conditions by stopping work and reporting concerns
- Follow emergency response procedures during critical events
- Maintain accurate records of time worked and services provided
- Update customer preferences in contact management system
- Support Airside Experience team with tasks like wing walking and valet parking
- Assist airlines with passenger services as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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